Facilities Services Coordinator Job at Willis Towers Watson (Sydney)

Job Description

About the Role An exciting opportunity is available to join WTW’s Facilities Services team in our Sydney office. As part of WTW’s Global Real Estate and Workplace Solutions (RE&WS) team, Facilities Services supports the day-to-day workplace experience, including reception, workspaces, catering, meeting rooms, mail services, safety and security, and building-related services. You’ll be part of a genuinely inclusive and supportive team, with ongoing opportunities for learning and development and strong career progression for the right candidate. This is a full-time, office-based role. As a Facilities Services Coordinator, you’ll be a key contact for internal and external customers. Working closely with the local team and broader RE&WS colleagues, you will help deliver a safe, welcoming and well-run office environment and support local and global Facilities objectives.

Job Responsibility

Act as the first point of contact for colleagues, visitors and clients, responding to enquiries and delivering a high standard of customer service
Manage reception duties including call handling and visitor sign-in/management
Meet, greet and announce visitors in a professional and courteous manner
Ensure visitors are identified in line with security procedures and provided with required safety information
Maintain visitor and guest access cards in accordance with office procedures
Arrange local, interstate and international couriers, and coordinate the distribution of incoming and outgoing mail
Maintain customer-facing conference and meeting rooms to a high standard (clean, tidy, presentable), ensuring required equipment and refreshments are available
Support colleagues with meeting room bookings as needed
Coordinate catering requests, including ordering, set-up and pack-down where required
Complete daily checks and basic maintenance of meeting room equipment, furniture, lighting and air conditioning, escalating issues as needed
Proactively maintain excellent housekeeping standards across conference and meeting rooms throughout the day
Liaise with colleagues booking conference rooms to confirm requirements and manage changes
Monitor the local Facilities Services mailbox and respond promptly and professionally to enquiries
Assist with new starter office inductions and tours
Overview see the cleanliness and organisation of the office, including shared spaces and amenities
Assist with managing office supplies, placing orders as required
Coordinate repairs and maintenance for office fixtures, furnishings, equipment, space and services
Liaise with building management regarding common-area services and issues
Maintain and update local asset and equipment inventory records
Support Corporate Real Estate initiatives and activities as required
Provide office related work health & safety support as needed, including undertaking Fire Warden and First Aid training (as required for the role)
Support with other Facilities Services tasks as needed

Requirements

Experience in a professional office environment (preferred but not essential)
Strong customer service and a can-do attitude
A willingness to develop new skills and grow professionally
Professional presentation
Reliable and punctual
Highly organised
able to prioritise and meet deadlines
Strong written and verbal communication (business-standard English)
Intermediate Microsoft Office skills (Word, PowerPoint, Outlook)
Comfortable with basic meeting-room AV troubleshooting (training provided)

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Facilities Services Coordinator

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