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Facilities Service Desk Coordinator

United Kingdom, London Employment contract 33175.00 GBP / Year · Job Posted February 19, 2026
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Job Description

We are seeking a Facilities Service Desk Coordinator to join our dynamic Rapport team. The Facilities Service Desk Team is a dedicated, high‑performing group of four professionals who keep our workplace running smoothly every day. As the first point of contact for colleagues across the business, the team manages a wide range of essential services. Based within a leading financial institution in Canary Wharf, they operate in state‑of‑the‑art offices that set the standard for modern corporate environments. Working at the heart of our Facilities function, the team forms a vital part of the client’s Guest Services division, which includes 15 ambassadors committed to upholding the highest standards of professionalism and client care. Together, they create a welcoming and efficient environment that reflects the values of our organisation.

Job Responsibility

  • Acting as a key point of contact for colleagues across the business, building strong working relationships and ensuring all queries are handled professionally
  • Managing incoming calls and help desk tickets, responding to requests in a friendly, efficient and timely manner
  • Coordinating meeting room and event bookings, ensuring all details are accurate and supporting the smooth delivery of workplace events
  • Overseeing car park booking requests and maintaining accurate records to support fair and efficient allocation
  • Serving as an administrator for facilities booking systems and help desk platforms, keeping information up to date and supporting users where needed
  • Supporting general workplace upkeep, identifying issues proactively and escalating maintenance requests when required
  • Ensuring compliance with company health & safety procedures and participating as part of the first aid and fire warden responder teams

Requirements

  • Strong organisational skills with the ability to prioritise tasks and manage a busy and varied workload
  • Excellent attention to detail, ensuring accuracy across bookings, records and all forms of communication
  • Clear and confident communication skills, with the ability to produce professional written correspondence
  • Experience in a customer service focused role, ideally within facilities, hospitality or a corporate support environment
  • Comfortable using IT systems and able to learn new booking platforms and help desk tools quickly
  • A proactive, solutions focused can-do mindset, with the initiative to anticipate needs and resolve issues effectively
  • Ability to stay calm under pressure and manage multiple tasks or queries at once
  • A team player with a positive attitude and the ability to work collaboratively with colleagues at all levels

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause

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