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We are seeking a Facilities Service Desk Coordinator to join our dynamic Rapport team. The Facilities Service Desk Team is a dedicated, high‑performing group of four professionals who keep our workplace running smoothly every day. As the first point of contact for colleagues across the business, the team manages a wide range of essential services. Based within a leading financial institution in Canary Wharf, they operate in state‑of‑the‑art offices that set the standard for modern corporate environments. Working at the heart of our Facilities function, the team forms a vital part of the client’s Guest Services division, which includes 15 ambassadors committed to upholding the highest standards of professionalism and client care. Together, they create a welcoming and efficient environment that reflects the values of our organisation.
Job Responsibility:
Acting as a key point of contact for colleagues across the business, building strong working relationships and ensuring all queries are handled professionally
Managing incoming calls and help desk tickets, responding to requests in a friendly, efficient and timely manner
Coordinating meeting room and event bookings, ensuring all details are accurate and supporting the smooth delivery of workplace events
Overseeing car park booking requests and maintaining accurate records to support fair and efficient allocation
Serving as an administrator for facilities booking systems and help desk platforms, keeping information up to date and supporting users where needed
Supporting general workplace upkeep, identifying issues proactively and escalating maintenance requests when required
Ensuring compliance with company health & safety procedures and participating as part of the first aid and fire warden responder teams
Requirements:
Strong organisational skills with the ability to prioritise tasks and manage a busy and varied workload
Excellent attention to detail, ensuring accuracy across bookings, records and all forms of communication
Clear and confident communication skills, with the ability to produce professional written correspondence
Experience in a customer service focused role, ideally within facilities, hospitality or a corporate support environment
Comfortable using IT systems and able to learn new booking platforms and help desk tools quickly
A proactive, solutions focused can-do mindset, with the initiative to anticipate needs and resolve issues effectively
Ability to stay calm under pressure and manage multiple tasks or queries at once
A team player with a positive attitude and the ability to work collaboratively with colleagues at all levels