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Facilities Residential Assistant Manager

United Kingdom, Minehead · Job Posted April 16, 2026
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Job Description

The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages, and team (staff) accommodation. Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning. The postholder leads and motivates a team of multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike.

Job Responsibility

  • Support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate
  • Ensure exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning
  • Lead and motivate a team of multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards
  • Maintain accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies
  • Ensure tools, materials and parts are available and stock levels maintained for department
  • Work collaboratively with the wider facilities and projects team
  • Ensure minimal disruption to guests and operations when completing works
  • Undertake any reasonable duties as directed by the Butlins leadership team
  • Always focused on delivering great guest experience
  • Anticipates needs, solves issues proactively, and supports brand standards

Requirements

  • Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience
  • IOSH managing safely certification
  • Full UK driving licence
  • Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment
  • Experience supervising a technical or maintenance team
  • Experience managing contractors, supplier and service partners
  • Knowledge or awareness of: Legionella awareness
  • Fire safety awareness
  • Asbestos awareness
  • Hotel style access systems (e.g. Kabba Locks)
  • Strong fault-finding and problem-solving skills
  • Ability to work independently and prioritise workload
  • Good communication and teamwork skills
  • Flexible approach to working hours and operational demands
  • Understand and interpret technical drawings/instructions/process
  • Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc

Nice to have

NEBOSH General certificate (desirable)

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