Facilities Residential Assistant Manager

• Support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate
• Ensure exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning
• Lead and motivate a team of multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards
• Maintain accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies
• Ensure tools, materials and parts are available and stock levels maintained for department
• Work collaboratively with the wider facilities and projects team
• Ensure minimal disruption to guests and operations when completing works
• Undertake any reasonable duties as directed by the Butlins leadership team
• Always focused on delivering great guest experience
• Anticipates needs, solves issues proactively, and supports brand standards

• Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience
• IOSH managing safely certification
• Full UK driving licence
• Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment
• Experience supervising a technical or maintenance team
• Experience managing contractors, supplier and service partners
• Knowledge or awareness of: Legionella awareness
• Fire safety awareness
• Asbestos awareness
• Hotel style access systems (e.g. Kabba Locks)
• Strong fault-finding and problem-solving skills
• Ability to work independently and prioritise workload
• Good communication and teamwork skills
• Flexible approach to working hours and operational demands
• Understand and interpret technical drawings/instructions/process
• Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc

NEBOSH General certificate (desirable)