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Maintain professional and customer-oriented relationships with team members, internal and external customers and service providers, and building occupants
Provide logistical coordination with other facility partners, such as the science lines, projects group, and asset management
Walk down and investigate systems to determine impacts to end users
Submit site wide communications through customer share point site
Partner with business customers to reconcile vendor conflicts, coordinating corrective actions until resolution is complete
Maintain proficiency in CMMS work order system to update equipment history and access material inventory management system
Schedule work with Service departments, print appropriate work orders when scheduled, track and report on the completion of work
Estimate work order completion times and compare to actual performance
Comply with all company policies and procedures and adhere to company standards
Perform other job-related duties and special projects as requested
Support safety program as necessary
Perform other duties as assigned by Manager or Supervisor
Requirements
High school diploma or demonstrated equivalent
Three years of experience in business administration, technical operations, or a related technical role in facility management, maintenance planning, Operations, engineering, or construction environment
Maintenance trades and system knowledge (electrical, HVAC, plumbing)
Demonstrated experience in a high visibility customer service role with multiple customer streams
Strong written and oral communication skills and ability to work in a team environment
Ability to obtain site specific security access including all applicable background checks
Ability to work overtime, holidays, various shifts, weekends, and alternative work schedules
Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested
Must be a United States citizen or Permanent Resident
This position does not include sponsorship for United States work authorization
Nice to have
Technical degree preferred
Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses
Ability to read and understand repair manuals, specifications, drawings, and schematic diagrams
Experience working with industrial or manufacturing plant steam systems, centrifugal chillers, air handling units, turbines, boilers, cooling towers, air compressors, air dryers, heat exchangers, exhaust systems, pneumatic controls, and building automation control systems
Experience using a Computerized Maintenance Management System (CMMS)
EAMS experience is a plus
Experience interpreting a variety of instructions furnished in written, oral, diagram, or schedule form