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Facilities Operations Manager

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Location:
Germany , Berlin

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Salary:

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Job Description:

As a Facilities Operations Manager based in Berlin you’ll be responsible and accountable for the ownership and management of operational standards, budget, KPIs & NPS scores in your allocated portfolio. You will have a proactive approach to operational standards, safety, communication and cost management. The portfolio and number of buildings may vary to meet business needs.

Job Responsibility:

  • Vendor and landlord management
  • attend MBR/QBR meetings with business selected vendors
  • review and manage the PPM planners
  • support the Facilities Contract Manager with the management of the service contracts and agreed SLAs
  • full ownership of Salesforce tickets for your portfolio
  • communicating forecasted changes to layouts, footfall, standards with vendors
  • full ownership of Property and Landlord management
  • support the Community Team with management of 3rd party vendors
  • work with the Community Team to have continuous improvement of the NPS in your portfolio & NPS recovery plans
  • provide a first class level of support for the Community Team
  • ensure clear lines of communication with the Community Managers
  • work closely with the Community Teams
  • work closely with the Operations Director to ensure accurate budgeting and forecasting of Capital Expenditure
  • manage and control the Operational Expenditure budgets for your portfolio
  • provide a detailed monthly review of spend vs budget and P&L
  • provide the Operations Director with budgeting & forecasting of the Opex cost lines
  • manage costs & supplies with vendors
  • raise Purchase Orders, Change Orders, invoice approval
  • conduct a minimum of 2-3 x Operational Audits in each of your buildings annually
  • work closely with the territory H&S Manager to drive compliance
  • take a proactive approach towards your own development in line with H&S
  • plan, attend and own actions for FRA & H&S audits
  • plan and attend Fire Drills
  • checking of contractor reports to ensure compliance with Life Safety Systems
  • work with Lift Consultants
  • work with Fire Consultants

Requirements:

  • University level Degree in Facility Management, Project Management or related field
  • at least 5 years of experience in facilities or property operations, ideally across multiple buildings
  • experience in coworking, commercial real estate, hospitality, or multi-site retail is highly valued
  • confident in managing a portfolio of several properties
  • solid understanding of German building, fire safety, and workplace safety regulations
  • ideally hold IOSH or NEBOSH (or equivalent) certification
  • managed Opex and Capex budgets before, with proven ability to forecast, control costs, and deliver savings
  • successfully managed outsourced service providers, negotiated contracts, and held vendors accountable to KPIs and SLAs
  • communicate effectively in both German and English
  • thrive in a fast-paced environment
  • comfortable managing emergencies

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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