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The Facilities Operations Manager will oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures. Collaborate with the Client Facility Manager to deliver exceptional services in property operation and maintenance, encompassing customer/client relations, facility upkeep, project coordination, procurement processes, and vendor management. This role is instrumental in ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.
Job Responsibility:
Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio
Maintain client satisfaction with delivery of facility services and support Client programs
Develop and maintain a positive client relationship
Provides contract, JLL corporate and account compliance management and quality control with vendor partners
Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly
Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner
Demonstrate strong collaboration and teamwork within regional team to drive overall account team success
Facilitate work order management for maintenance team and vendors
Enforce all Company policies and safety training requirements
Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies
Support the Client in the implementation and execution of short and long-term projects
Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity
Oversee and execute the appropriate monthly/quarterly/annual on- site inspections
Requirements:
Bachelor’s degree
Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
General knowledge of building systems (mechanical and electrical systems)
Proficient and skilled in MS Office, Excel, Share Point, Teams, etc. and CMMS systems
Candidates must be authorized to work in the United States without sponsorship