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Facilities Operations Manager

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Location:
United Kingdom , London

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Facilities Operations Manager you’ll be responsible and accountable for the ownership and management of operational standards, budget, KPIs & NPS scores in your allocated portfolio in London. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management. This role will include travel throughout London to meet business needs.

Job Responsibility:

  • Vendor Management: Attend MBR meetings with each vendor, with the support of the Facilities Contract Manager
  • Reviewing performance, footfall, ticket completion, budget vs spend
  • To review and manage the PPM planners, ensuring all legal compliance is being achieved and the document management policy is adhered to, ensuring corrective actions are completed in a timely manner
  • Ensure all works carried out are completed in a safe and controlled manner adhering to & best practice
  • Support the Facilities Contract Manager with the management of the service contractors and agreed SLAs with Cleaning, M&E, Pest Control, Waste, Hygiene Services etc
  • Full ownership of Salesforce tickets for your portfolio, ensuring reactive tickets are managed within the allocated Service Level Agreements
  • Communicating forecasted changes to layouts, footfall, standards with vendors to prevent disruption to members & NPS
  • Community Support & Communication: Support the Community Team with management of 3rd party vendors to push building standards and ensure there is a continuous feedback process to drive Operational excellence and vendor performance
  • Work with Community Team & Area Directors to have continuous improvement NPS in your portfolio & NPS recovery plans, where targets are not being exceeded
  • Provide a first class level of support for the Community Team, responding to requests in a structured and supportive manner
  • Ensure there are clear lines of communication with the Community Managers relating to all applicable projects
  • Work closely with the Community Teams in each building to ensure they are taking a proactive approach to resolving trending/common issues
  • Finance: Work closely with the Operations Director to ensure accurate budgeting and forecasting of Capital Expenditure
  • Manage and control the Operational Expenditure budgets for your portfolio, accountable for all spend within this portfolio
  • Provide a detailed monthly review of spend vs budget and P&L in MBR Presentations
  • Provide the Operations Director with budgeting &forecasting of the Opex cost lines for your portfolio
  • Manage costs & supplies with vendors
  • Raise Purchase Orders, Change Orders, invoice approval
  • Compliance: Conduct a minimum of 2 x Operational Audits in each of your buildings annually, own all actions and complete within deadline
  • Work closely with H&S Manager for UKI to drive compliance for your portfolio & the business
  • Take a proactive approach towards your own development in line with H&S
  • Plan, attend and own actions for FRA, WRA & H&S audits
  • Plan and attend Fire Drills, owning follow up actions within deadline
  • Arrange LOLERs and completion of follow up actions within the timeline provided
  • Organise the PVI inspections for all coffee machines within your portfolio
  • Checking of contractor reports to ensure compliance with Life Safety Systems
  • Work with Lift Consultants on lift life expectancy, condition reports, maintenance & vendor performance
  • Work with Fire Consultants on all relevant compliance requirements

Requirements:

  • University level Degree in Facility Management, Project Management or related field
  • Minimum of 3-5 years of experience in facilities or property management operations, ideally across multiple buildings
  • Experience in co-working, commercial real estate, hospitality, or multi-site retail is highly valued
  • An understanding of local fire and workplace safety regulations and ideally hold an IOSH or NEBOSH (or equivalent) certification
  • Experience in managing OPEX and CAPEX budgets with proven ability to forecast, control costs, and deliver savings while maintaining quality and experience
  • Successfully managed outsourced service providers/vendors, negotiated contracts, and held vendors accountable to KPIs and SLAs
  • Thrive in a fast-pace environment, demonstrate the ability to prioritise tasks accordingly, and are proactive in problem-solving issues before they escalate
  • Understand that facility operations is a key driver to our member’s experience and can maintain high operational standards that enhance NPS and OSAT scores
  • Experience in managing emergencies, handling unexpected challenges, and adapting to the dynamic needs of a coworking environment

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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