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Reporting directly to the National Operations Manager, you will steer the end-to-end delivery of both Hard and Soft FM services across multiple locations. You will be joining a National Property consultancy, who are a well known name in the industry. This role is a perfect fit for a decisive problem-solver who loves a high-tempo environment where priorities evolve rapidly. Your main mission is to keep compliance tight, budgets on track, and clients completely satisfied.
Job Responsibility
Oversee planned, reactive, and corrective maintenance
Rigorously manage contractor KPIs, quality outcomes, and operational escalations
Control budgets, forecasting, and profit margins
Oversee CMMS workflows, tracking, and performance reporting
Lead, coach, and manage a team of FM professionals
Build trusted relationships with clients, contractors, and internal stakeholders
Ensure absolute adherence to WHS, statutory obligations, essential services, and contractual requirements
Identify and mitigate operational risks
Manage minor works and small projects from scope to completion
Requirements
At least 5 years of Facilities Management experience managing complex or multi-site portfolios
Proven track record of managing internal teams and external contractors, driving accountability, and coaching for performance
Strong competence in budget management, cost control, CMMS platforms, and translating operational data into actionable insights