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As the Facilities Manager you will lead and deliver an effective housekeeping operation ensuring systems and processes are efficient and aligned with organisational goals. Deputise for the Head of Facilities when needed to. Support the delivery of the annual health & safety audits, working collaboratively with consultants and staff to achieve high standards of safety at the hospice. Ensure all estates infrastructure work efficiently and effectively, meet the required Trinity standards and fulfil all statutory and regulatory obligations. In conjunction with Health and Safety Consultants, to ensure the internal and external environment is safe and that all relevant risk management activities (including incident management system) are completed to required standards. Support the procurement of facilities management service contracts including all planned, preventative maintenance (PPM) requirements ensuring excellent supplier relationship management to hold contractors to account. Manage and develop ten staff members in the housekeeping department.
Job Responsibility:
Lead and deliver an effective housekeeping operation ensuring systems and processes are efficient and aligned with organisational goals
Deputise for the Head of Facilities when needed to
Support the delivery of the annual health & safety audits, working collaboratively with consultants and staff to achieve high standards of safety at the hospice
Ensure all estates infrastructure work efficiently and effectively, meet the required Trinity standards and fulfil all statutory and regulatory obligations
In conjunction with Health and Safety Consultants, to ensure the internal and external environment is safe and that all relevant risk management activities (including incident management system) are completed to required standards
Support the procurement of facilities management service contracts including all planned, preventative maintenance (PPM) requirements ensuring excellent supplier relationship management to hold contractors to account
Manage and develop ten staff members in the housekeeping department
Requirements:
Vocational qualifications in Facilities Management or Health and Safety (minimum IOSHH or NEBOSH General Certificate, IWFM Diploma, or equivalent)
A minimum of three years experience in facilities, building services, and health & safety management
Proven experience managing multidisciplinary teams, ideally within a healthcare setting
Previous responsibility for fire safety, risk assessments, policies, and audits within a healthcare environment (preferred)
Comprehensive understanding of health and safety standards, infection control protocols, facilities contracts and budget management. Must stay up to date with current legislation
Proficiency in MS Office 365
Strong analytical skills for managing records, compliance reports, and resource allocation
Proven ability to lead, support, and motivate multidisciplinary teams, ensuring departmental objectives align with the overall organisational strategy
Experience producing, implementing, and monitoring annual planned preventative maintenance schedules
Expertise in ensuring statutory and mandatory compliance across buildings and facilities services, including risk assessments and cost-effective service delivery
Ability to oversee and manage service and maintenance contracts for various facilities management services (e.g., cleaning, catering, grounds maintenance, health & safety, waste, utilities)
Strong focus on promoting a safe working culture, monitoring practices and contributing to the risk register
Budgeting skills and assist in setting and managing department budgets to ensure value for money
Proven ability to manage and maintain vehicle fleets and ensure all documents and maintenance are kept up to date
Excellent communication skills, with the ability to prepare reports, keep KPIs up to date, conduct audits, and provide recommendations
Participated in cross-functional planning, such as Health & Safety Group, Clinical meeting Business Continuity, and attended and participated in other meetings and committees, as required
Experience and assist in managing residential accommodation rental agreements, including legal compliance and tenant communication
Capability to develop teams through delegation, coaching, and fostering a culture aligned with the Hospice’s values
Awareness of legislative changes affecting facilities, premises, and estate processes
Exceptional planning and organisational abilities to manage conflicting priorities and respond to emergencies effectively
Proven ability to manage third-party suppliers for optimal service delivery and cost efficiency
Physical and emotional resilience to meet the role’s demands and handle emergencies
Nice to have:
Knowledge of Healthcare National Cleaning Standards
Waste Management qualifications
Familiarity with CQC standards for Estates and Facilities Services
Understanding of NHS Litigation Authority Standards for Facilities Infrastructure Services
What we offer:
We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
Cycle to work scheme and interest-free season ticket loans available
Free eyesight test for DSE users and a contribution towards the cost of glasses
25% store discount in Trinity shops
Life assurance cover
Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner
participating in Royal visits, and the annual summer garden party
Regular ballots for donated free tickets and prizes
Access to courses of free counselling on the phone or face to face