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We are seeking a dynamic and experienced Facilities Manager to lead operations for a standalone IT/BPO facility. The ideal candidate will possess a strong operational background, exceptional client relationship management skills, and a deep understanding of soft services, Technical services & finances. You should be eager to drive technological innovation while maintaining a hands-on approach and demonstrating maturity in leadership conversations that influence organizational direction.
Job Responsibility:
Build and nurture strong client relationships through proactive engagement and transparent communication
Lead and manage site operations, ensuring seamless delivery of integrated facilities management services
Oversee soft services (housekeeping, security, pantry, hospitality) with a focus on service excellence and operational efficiency
Ensure adherence to all labour law compliances, coordinating with vendors and internal stakeholders to enforce safe, lawful, and ethical practices
Implement and drive adoption of new technologies and process improvements to enhance service delivery and efficiency
Implement and maintain Environmental Health & Safety (EHS) and Environmental, Social, and Governance (ESG) practices in line with JLL and client standards
Provide leadership and mentorship to the site facilities team, inspiring continuous improvement and professional growth
Coordinate preventive and corrective maintenance for electrical and building management systems, including vendor management and compliance checks
Monitor site budget, resource optimization, and service standards in alignment with client requirements
Prepare and present regular reports to client stakeholders and leadership
effectively communicate performance, issues, and improvement plans
Manage risk and emergency response protocols, ensuring safety and business continuity
Requirements:
Bachelor’s / Masters in Hotel Management from reputed college or BTech - Electrical with solid experience in managing soft services and Events
Minimum 10-12 years of experience in facilities management, with at least 3 years in a leadership role as FM or AFM overseeing a single site
Proven expertise in soft services operation, labour compliances, and process management
Strong understanding of electrical systems and building management, with ability to collaborate effectively with technical teams
Working Knowledge in ESG & EHS
Demonstrated capability in implementing new technologies and driving process change
Excellent oral and written communication skills
able to interact confidently with clients, vendors, and leadership
Hands-on leader with ability to work at ground level and influence strategic outcomes
High degree of professionalism, maturity, and integrity
Inspirational leadership skills
ability to foster teamwork and motivate others
What we offer:
Competitive compensation and benefits with scope for growth