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JLL Logo JLL · Real Estate

Facilities Manager

United States, Round Rock · Job Posted February 20, 2026
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Job Description

The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio. This role is responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services), ensuring performance aligns to the Management Agreement, Scope of Work, Service Level Agreements (SLAs), and KPIs. The FM will help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement while supporting account initiatives, projects, and governance rhythms.

Job Responsibility

  • Lead the onsite soft services program to ensure consistent delivery across all assigned buildings, campuses, and/or shifts
  • Maintain operational readiness through standardized routines
  • Identify recurring issues and performance gaps
  • implement corrective and preventive actions
  • Support account-wide initiatives including process standardization, service model enhancements, service recovery plans, and site-specific operational projects
  • Ensure timely response and closure of service requests, customer complaints, and service exceptions
  • Coordinate with Engineering, Security, EHS, and Client Stakeholders
  • Manage day-to-day performance of service partners and subcontractors onsite
  • Conduct routine and documented inspections
  • Establish and run a formal vendor governance cadence
  • Drive vendor accountability through documented performance plans
  • Validate invoices against scope, performance, and contractual requirements
  • Maintain vendor documentation
  • Implement, comply with, and audit internal management systems
  • Proactively identify cost savings and value-add opportunities
  • Support KPI performance management
  • Promote standardization of processes, templates, and communication across sites
  • Support implementation and ongoing management of the portfolio risk management program
  • Ensure compliance with site safety rules, access procedures, and vendor safety requirements
  • Follow established escalation and incident reporting procedures
  • Participate in incident response, after-action reviews, and lessons learned
  • Deliver a high-touch customer service experience
  • Proactively manage client expectations
  • Capture feedback from client sessions
  • Build credibility and trust through consistent execution
  • Provide recurring reporting to client and internal leadership
  • Assist in annual budget planning and forecast support
  • Track and support achievement of account KPIs
  • Support portfolio governance by maintaining organized records
  • Actively support teamwork, collaboration, and performance excellence
  • Provide direction to vendors and onsite support resources
  • Promote a culture of safety, service, responsiveness, and continuous improvement
  • Support training, onboarding, and knowledge transfer practices

Requirements

  • 3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred)
  • Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions
  • Strong vendor management capability, including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking
  • Strong written and verbal communication skills
  • Strong customer service orientation with the ability to manage expectations and handle escalations professionally
  • Working knowledge of budgeting, invoice validation, and operating within defined financial controls
  • Ability to work independently, prioritize effectively, and maintain organized documentation in a fast-paced environment
  • Proficiency with workplace/service management tools (work order platforms, reporting dashboards, Excel/Google Suite, etc.)
  • Degree preferred (or equivalent relevant experience)
  • Self-motivated with strong ownership, attention to detail, and follow-through
  • Candidates must be authorized to work in the United States without sponsorship

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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