Facilities Manager

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to Hub Lead. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements. The FM will provide operational leadership and ensure the account objectives are met in the Region. The role will have functional accountability for an assigned number of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction. The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. service providers, contractors, and building employees) to achieve the goals.