Facilities Manager Job at JLL (Austin)

Facilities Manager

JLL

Location:
United States , Austin

Category:
Real Estate

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio. This role is responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services), ensuring performance aligns to the Management Agreement, Scope of Work (SOW), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). The FM will help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement while supporting account initiatives, projects, and governance rhythms.

Job Responsibility:

Lead the onsite soft services program to ensure consistent delivery across all assigned buildings, campuses, and/or shifts
Maintain operational readiness through standardized routines
Identify recurring issues and performance gaps
implement corrective and preventive actions
Support account-wide initiatives including process standardization, service model enhancements, service recovery plans, and site-specific operational projects
Ensure timely response and closure of service requests, customer complaints, and service exceptions
Coordinate with Engineering, Security, EHS, and Client Stakeholders
Manage day-to-day performance of service partners and subcontractors onsite
Conduct routine and documented inspections
Establish and run a formal vendor governance cadence
Drive vendor accountability through documented performance plans
Validate invoices against scope, performance, and contractual requirements
Maintain vendor documentation
Implement, comply with, and audit internal management systems
Proactively identify cost savings and value-add opportunities
Support KPI performance management
Promote standardization of processes, templates, and communication across sites
Support implementation and ongoing management of the portfolio risk management program
Ensure compliance with site safety rules, access procedures, and vendor safety requirements
Follow established escalation and incident reporting procedures
Participate in incident response, after-action reviews, and lessons learned
Deliver a high-touch customer service experience
Proactively manage client expectations through clear communication
Capture feedback from client sessions
Build credibility and trust through consistent execution
Provide recurring reporting to client and internal leadership
Assist in annual budget planning and forecast support
Track and support achievement of account KPIs
Support portfolio governance by maintaining organized records
Actively support teamwork, collaboration, and performance excellence
Provide direction to vendors and onsite support resources
Promote a culture of safety, service, responsiveness, and continuous improvement
Support training, onboarding, and knowledge transfer practices

Requirements:

3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred)
Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions
Strong vendor management capability, including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking
Strong written and verbal communication skills
Strong customer service orientation with the ability to manage expectations and handle escalations professionally
Working knowledge of budgeting, invoice validation, and operating within defined financial controls
Ability to work independently, prioritize effectively, and maintain organized documentation in a fast-paced environment
Proficiency with workplace/service management tools (work order platforms, reporting dashboards, Excel/Google Suite, etc.)
Degree preferred (or equivalent relevant experience)
Self-motivated with strong ownership, attention to detail, and follow-through
Candidates must be authorized to work in the United States without sponsorship

What we offer:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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