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Are you an experienced Facilities Manager looking for a dynamic, multi-site role? Do you thrive in a fast-paced environment where you can combine operations, client management, and business development? Looking for an opportunity to lead site performance, enhance tenant experience, and drive commercial success? Gillespie Recruitment are delighted to be partnering with a well-established, purpose-driven organisation as they look to appoint a Facilities Manager to oversee multiple business centres in Sunderland. This is an exciting opportunity for a driven and commercially aware individual to take ownership of facilities, operations, and client engagement within a highly regarded organisation.
Job Responsibility
Managing the day-to-day operations of multiple business centres
Ensuring buildings and facilities are maintained to the highest standards
Overseeing maintenance schedules and contractor relationships
Ensuring compliance with health & safety and statutory regulations
Acting as the main point of contact for tenants and stakeholders
Building strong relationships to improve retention and satisfaction
Maintaining exceptional customer service standards across all sites
Supporting a positive and professional working environment
Driving occupancy levels and achieving financial targets
Attracting new tenant businesses and generating enquiries
Supporting marketing and business development activity
Developing relationships with local partners and stakeholders
Managing supplier contracts and service delivery
Overseeing invoicing, service charges, and CRM records
Managing budgets, resources, and cost control
Leading refurbishment and improvement projects across sites
Producing reports on KPIs, occupancy, and performance
Supporting stakeholder reporting and strategic objectives
Ensuring processes meet quality and compliance standards
Managing and supporting on-site teams across locations
Ensuring high performance and consistent service delivery
Providing cover and operational support when required
Requirements
Minimum 5 years' experience in facilities or property management
Experience managing multi-site operations
Strong contract and project management experience
Proven leadership and team management skills
Excellent stakeholder and client relationship management
Strong commercial awareness and business development ability
Experience managing budgets, suppliers, and resources
Ability to manage multiple priorities in a fast-paced environment
Confident using Microsoft Office and CRM systems
Nice to have
Experience within business centres, coworking, or managed spaces
Knowledge of SME environments or business support services
Awareness of the Northeast business landscape
Relevant qualification in facilities, property, or management
What we offer
Multi-site role with autonomy and variety
Collaborative, purpose-driven working environment
Opportunity to lead projects and influence site performance
Exposure to operations, facilities, and business growth initiatives