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The FM is responsible for ensuring the service delivery of our in contract scope of works for the France portfolio of offices. Reporting into the UK Senior Facilities Manager (SFM), the FM will be responsible for leading a team of direct reports and 3rd party vendors to deliver a superb level of service to our client in France. Establishing great working relationships with internal & external account stakeholders. The role will be based in Paris with scheduled visits to Montbonnot (near Grenoble).
Job Responsibility:
Contribute to, develop and implement the service delivery strategy for assigned portfolio
Work with SFM & Financial Manager to prepare budget documentation. Managing financial processes & performance
Oversee facility inspection/audit regime to proactively seek out and resolve faults before negatively impacting client end users
Managing the delivery and compliance of the planned maintenance schedule and soft service scope
Leading direct reports to ensure superb level of service delivery. Coaching, training & mentoring direct reports as needed for their own development
Act as primary contact for 3rd party vendors. Developing a strong working relationship with all vendors (focused on one team) managing their performance appropriately
Act as primary contact for service requests generated by the client’s staff. Delegating responsibility to direct reports where appropriate
Proactively meet with client’s local end users & stakeholders on a scheduled basis. Communicating regularly with the client’s end users & stakeholders, providing necessary support and information on the status of all responsible areas
Contract for services as described within the operating budget, management plan and/or management services agreement
Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and Safety guidelines
Proactively involved in continuous development, ensuring that services are reviewed and refinements are made to enhance services across the assigned portfolio
Manage and evidence compliance to Contractual Key Performance Indicators (KPIs) and mitigate any associated fee at risk
Identify and implement operational cost savings initiatives
Responding to and actioning reasonable ADHOC client requests
Requirements:
At least 6 years experience working in Facility Management
Proven experience managing a team
Must be fluent in French and English
Excellent organisational skills required
Strong interpersonal skills with experience to guide multifunctional teams
Excellent PC skills, proficient in Microsoft Word and Excel
Interest in continuous improvement and development of new technologies