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We’re looking for a proactive, hands-on Facilities Manager to join the team at our West Midlands designer outlet centre. Reporting to the Centre Manager, you will orchestrate everything from cleaning, landscaping, and security to health & safety, tenant transitions, and refurbishments – all while keeping our guests smiling.
Job Responsibility:
Ensure the smooth and efficient day-to-day operation of the centre
Oversee contractors and facilities management contracts, ensuring all KPIs and SLAs are consistently met
Lead capital expenditure projects and implement sustainability initiatives, optimising utilities to support environmental and cost objectives
Develop and maintain strong relationships with tenants, facilitating seamless transitions and refurbishments
Uphold the highest standards of health, safety, and regulatory compliance across the centre
Requirements:
Proven experience in property/facilities management, preferably in retail or hospitality
Solid knowledge of risk, security, and environmental management
IOSH, NEBOSH, or relevant qualifications
Track record in budgeting and confident with MS Office
Fluent English, great communication, and a knack for problem-solving
What we offer:
Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing
Volunteering Days: Benefit from 2 paid volunteering days per year
Exclusive Discounts: Access special discounts at our Designer Outlets
Flexible Working: Hybrid working options where possible to accommodate your needs
International Exposure: Work with colleagues across eight countries within a global organization
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities
Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference
Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey