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We are seeking a proactive and experienced Facilities Manager to take ownership of the day-to-day operations of our London office, supporting approximately 90 colleagues while ensuring an excellent experience for visitors. This pivotal role is responsible for maintaining a safe, compliant, efficient, and productive workplace environment. As this is a brand-new position at ISHA, we are looking for someone who can quickly get up to speed, assess our current facilities management approach, and develop a robust forward looking strategy that reflects best practice for an organisation of our size. The successful candidate will lead on building safety compliance, workplace adjustments, maintenance, contractor management, sustainability initiatives, and continuous improvement of our office standards. You will also play a key role in designing and delivering an office improvement programme aimed at modernising and refreshing our workspace—creating a welcoming, energising, and professional environment for colleagues, residents, and visitors. This is an excellent opportunity for someone with a solutions focused, can-do attitude, who thrives under pressure and takes pride in ensuring the office environment is safe, well managed, and aligned with ISHA’s values.
Job Responsibility:
Oversee the general upkeep and maintenance of the office premises, ensuring all systems (HVAC, lighting, plumbing, etc.) operate effectively
Manage planned preventative maintenance (PPM) schedules as well as reactive repairs
Liaise with external contractors and service providers to ensure high-quality and cost-effective service delivery
Collate, analyse, and present monthly reports, including key performance indicator (KPI) information
Ensure adherence to ISHA’s health and safety policies and procedures, acting as a key member of ISHA’s Health & Safety Forum
Requirements:
Experienced in facilities management, ideally within a similar organisational setting
Qualified with a relevant facilities management certification
Confident in managing contractors, service contracts, and supplier relationships
Able to prioritise a varied workload and respond calmly and efficiently to urgent issues
Skilled in building strong working relationships across all levels of the organisation
What we offer:
Generous Leave: 29 days annual leave (plus bank holidays), rising to 31 after five years. Includes office closure over Christmas
Pension Perks: Salary sacrifice scheme with up to 10% employer contribution
Financial Support: Access to ethical financial services and home contents insurance via London Credit Union
Health & Wellbeing: Health cash plan, virtual GP, physio, gym discounts, cycle to work, eye care vouchers, and more
Professional Development: Personal Development Plans, study support, loans, and our Management Academy
Recognition & Community: Quarterly staff awards, regular team meetups, and a culture of celebrating success
Our EDI Council helps shape an inclusive workplace where every voice matters
Extra Goodies: Season ticket loans (interest-free) and support for professional subscriptions