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The facilities Manager serves as the strategic leader for client relationships, overseeing the development and execution of comprehensive service delivery strategies while driving business growth. This senior position is responsible for maintaining exceptional client satisfaction, achieving financial targets, and leading cross-functional teams to deliver integrated solutions that address clients' business challenges.
Job Responsibility:
Own and nurture strategic client relationships at senior executive levels, serving as the primary point of contact and trusted advisor
Develop deep understanding of clients' business objectives, challenges, and industry trends to deliver tailored solutions that create meaningful value
Manage complex, multi-service client portfolios and oversee seamless service delivery across disciplines
Assemble and lead high-performing, multi-disciplinary teams to support client needs
Monitor account performance metrics, client satisfaction, and service delivery quality
Negotiate and manage major contracts, pricing structures, and service level agreements
Implement effective risk management strategies within the account
Collaborate with internal stakeholders to leverage firm-wide resources and expertise
Develop and deliver compelling presentations and proposals to secure new business
Stay current on market conditions, competitive landscape, and industry best practices
Requirements:
Bachelor's degree required
8+ years of progressive experience in client relationship management, business development, or related field
Proven track record of managing large, complex client relationships and achieving revenue growth targets
Demonstrated success in strategic account planning and execution
Strong understanding of commercial real estate services and market dynamics
Exceptional communication, presentation, and negotiation skills
Strategic thinking with ability to develop long-term vision and translate it into actionable plans
Strong commercial acumen and financial management capabilities
Exceptional relationship-building skills at all organizational levels
Leadership presence and ability to influence without direct authority
Problem-solving mindset with focus on creating innovative solutions
Resilience and adaptability in a dynamic business environment
Client-centric approach with commitment to excellence
Collaborative team player who can work effectively across organizational boundaries
Strong ethical foundation and professional integrity