Facilities Manager

Job Description

As a Facilities Manager – Healthcare at JLL supporting Rush University Medical Center, you will serve as the single point of contact responsible for facilities management for your assigned healthcare portfolio while assisting the Senior Facilities Manager and account team with the delivery of quality facility management services. This role requires you to report directly to the Senior Facilities Manager while being responsible for a portfolio of healthcare buildings within a campus environment. You'll be accountable for operational and financial performance of your assigned portfolio within the client's campus including leading assigned team members in both direct and matrix environments, budgeting, financial management, forecasting, and vendor performance management that reflects JLL's commitment to operational excellence and healthcare facility management.

Job Responsibility

Serve as single point of contact for daily FM operations and management of multiple buildings within client's campus
Oversee and supervise both technical and administrative staff in matrix environment for execution of maintenance and management activities
Spend 50% of work time visible in areas of responsibility and rounding in mechanical spaces and other areas as necessary
Lead assigned team of management and maintenance professionals in execution of contract requirements
Serve as SPOC for all JLL HR related matters for JLL FM team assigned
Establish annual budget and track expenses against budget periodically as specified by Client process
Implement innovative programs, processes, and procedures that reduce short and long-term operating costs while increasing productivity
Manage all assigned facilities to achieve KPI performance targets while monitoring SLAs to identify potential challenges
Plan corrective actions and best practices accordingly while demonstrating continuous improvement on all key measurables
Manage within budget and time constraints with strong business acumen including financial planning and analysis
Manage all Client service-related reports and communication with comprehensive oversight
Collaborate with Director, Experience Services to focus on client and end user human experience
Support implementation of JLL Experience concepts to assigned buildings
Understand JLL contractual scope thoroughly and ensure all contractual commitments are always fulfilled
Represent JLL and portray partnership management in service, performance, compliance, ethics, people, and relationship management
Work in conjunction with Sourcing & Procurement to support client specific needs
Participate in client's Anchor Mission commitment and JLL's diversity supplier programs including meeting governance requirements
Collaborate with Sourcing & Procurement on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance
Review scorecards for assigned portfolio while managing vendor relationships effectively
Maintain regular contact with HR for labor and employee team support, Learning & Development programs, and leave planning
Document all HR activity as per JLL HR and Workday guidelines
Provide leadership and development opportunities for assigned team members

Requirements

Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
Minimum eight years industry experience in corporate environment or third-party service provider
Business acumen including financial planning and analysis capabilities
Strong organizational and management skills with proven leadership experience
Strong interpersonal and supervisory skills for effective team management
Strong presentation skills and excellent oral and written communication skills
Proficiency in MS Office and MS SharePoint for comprehensive data management
Proficiency in CMMS supervisory responsibilities and workflow management

Nice to have

MBA degree for enhanced business and strategic management capabilities
Direct experience in healthcare setting with knowledge of regulatory environment (CMS, IDPH, TJC, etc.)
Knowledge of real estate, telecommunications, furniture, accounting, and building systems
Experience with healthcare compliance requirements and Joint Commission standards
Understanding of healthcare facility operations and patient care environment considerations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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Facilities Manager - Healthcare

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