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JLL Logo JLL · Real Estate

Facilities Management Supervisor

United Arab Emirates, Dubai · Job Posted February 20, 2026
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Job Description

The role is to report directly to the Director- Head of Building Management, representing the JLL Property and Asset Management Services (PAMS) team, overseeing the security, technical and soft services operations of the TFM service providers. This will involve the quality assurance and quality control of the daily facilities management operations, adhering to the industry best practices.

Job Responsibility

  • Report directly to the Director- Head of Building Management, representing the JLL Property and Asset Management Services (PAMS) team
  • Oversee the security, technical and soft services operations of the TFM service providers
  • Quality assurance and quality control of the daily facilities management operations
  • Adhere to industry best practices
  • Provide OPEX and CAPEX budgeting requirements, financial forecasts, and P&L’s
  • Prepare and submit weekly, monthly, quarterly, and annual reports
  • Assist in the preparation of governance documents, property operations plan, property regulations/rules, policies and procedures, procurement request for approvals
  • Responsible for daily operations of the TFM contract
  • Service provisions include security, soft and hard services, EHS, reactive and corrective maintenance, PPM, asset condition surveys of various systems (Electrical, HVACR, MEP, etc.)
  • Guide and manage the TFM service providers operatives, skilled technicians, and unskilled personnel
  • Oversee the tender and selection process for all specialist subcontractors
  • Ensure TFM service providers and contractors adhere to insurance policies, relevant authorities' requirements, laws, decrees, local municipality codes of practice and legislation
  • Responsible for competent delivery of properties planned preventative maintenance (PPM), reactive/remedial works
  • Ensure works meet Service Level Agreements (SLA) and Key Performance Indicators (KPI)
  • Ensure sufficient attic and critical stock levels are maintained
  • Ensure all statutory inspections, tests are certified and recorded
  • Ensure all Pre-occupancy/move-in inspections and Termination/check out inspections and or refurbishments/reinstatements are completed
  • Oversee maintenance and accuracy of any technology systems (CRM/BMS/CAFM/BIM)
  • Ensure TFM service providers staff are trained on systems
  • Liaise and advise the Property Manager and Client on changes to local laws and legislation, and international best practices
  • Work closely with Clients, Head of Building Management, Property Manager, TFM service provider, Leasing Agents and various other parties
  • Review the Client’s contract and TFM service providers contract
  • Ensure proficient delivery of the scope of work and specification of services
  • Perform all functions and responsibilities of the role deemed necessary for proper performance

Requirements

  • Minimum of 5 years of Facilities Management experience
  • Experience managing high rise operational residential and commercial buildings in the UAE
  • Hold an Engineering degree, relevant Masters/Post Graduate degrees and/or accreditations
  • Working knowledge of managing third party facilities management service providers, handover and transitions management
  • Exceptional interpersonal skills for daily interfacing with stakeholders and tenants
  • Technically knowledgeable and confident to consult with clients, tenants, and contractors
  • Good negotiation skills
  • Effective communication in English (written & verbal)
  • People skills
  • Engineering qualifications or equivalent
  • Fit-Out Management
  • Technically astute and proficient
  • Experience working directly for and on behalf of a Landlord/Client
  • Proficiency in Microsoft Word/Excel/PowerPoint/CRM systems/building management CAFM systems
  • Fluent English (verbal and written)
  • Excellent telecommunication and customer service
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