Facilities Management Manager

• Manage all Facilities Management service contracts, supplier relationships, and vendor performance to ensure services and assets are delivered and maintained according to Ikano Retail standards
• Monitor Facilities Management contracts for operational compliance, service quality and cost control
• Implement condition-based and preventive maintenance programmes for roofs, façades, drainage systems, buildings, technical systems, facilities infrastructure, and operational assets
• Plan, organise, and execute maintenance repairs, property projects, replacement works, and CISAN initiatives
• Carry out preventive maintenance and operational monitoring of all MEP facilities, technical systems, equipment, installations and operational infrastructure
• Manage facility operations, energy consumption, technical performance, and maintenance of buildings and infrastructure
• Investigate operational and technical issues, implement corrective actions, troubleshoot operational problems, and lead emergency response activities
• Manage and implement approved Facilities Management business plans, operational projects, base building changes and maintenance initiatives
• Leverage and utilise digital technologies, CAFM/CMMS systems, and technical solutions to improve operational performance and property KPIs
• Lead operational improvement initiatives to strengthen maintenance effectiveness, sustainability performance, operational resilience, and customer experience
• Manage and rectify defects and warranty issues with consultants, contractors, and service providers
• Ensure buildings, facilities, and operational environments comply with statutory requirements, regulations, Ikano Retail policies, SOPs, and operational governance standards
• Lead the SecCheck and GRM fire equipment compliance process
• Conduct quality inspections, operational audits, and compliance reviews
• Manage lease-related maintenance obligations and review service charges or estate fees from landlords
• Attend Corporate Body or Strata Management meetings where applicable
• Ensure operational works comply with landlord requirements, lease conditions, sustainability obligations, and Facilities Management standards
• Build and oversee Facilities Management operational teams for new properties and operational expansions
• Ensure all operational assets are properly registered, labelled, and maintained within CAFM/CMMS systems
• Work together with Centre Operations teams to continuously plan, develop, and implement building improvement programmes
• Develop, maintain, and communicate comprehensive long-term property maintenance plans
• Encourage and implement operational improvement initiatives that strengthen asset performance, operational efficiency, and business sustainability
• Ensure strong landlord and tenant operational relationships
• Review Body Corporate levies, regulations, and Strata Management compliance requirements
• Support achievement of business goals and operational performance through effective lifecycle management, budgeting, and cost optimisation practices
• Prepare operational budgets, capital expenditure forecasts, and maintenance planning projections
• Manage maintenance costs and operational expenditures
• Support investment proposals, expansion projects, and development initiatives through operational and technical analysis
• Manage development and investment projects from planning through operational acceptance stages
• Review service charges and provide operational and technical recommendations to Centre Management and Functional Management
• Lead and develop the Facilities Management team by fostering collaboration, competence development, operational ownership, and continuous improvement
• Create clear goals, work assignments, and operational direction
• Ensure Facilities Management teams and contractors are trained, competent, and equipped with the tools required
• Support recruitment, performance management, development, succession planning, and capability building within the Facilities Management team
• Promote a positive working environment through simple, straightforward leadership, active listening, teamwork, and constructive feedback
• Support regional initiatives, workshops, training programmes, KPI reporting, and operational assignments
• Promote sustainability awareness, energy efficiency, waste reduction, and environmental responsibility across Facilities Management operations
• Maintain organisational roles and responsibilities structure for the Facilities Management team
• Provide monthly operational KPI reporting and Facilities Management updates to Service Office Property Management teams
• Establish and maintain annual maintenance OPEX budgets and long-term OPEX/CAPEX forecasts
• Conduct annual condition assessments to support CISAN, refurbishment, and improvement planning
• Establish inspection regimes and Planned Preventive Maintenance (PPM) programmes
• Lead implementation and reporting of Climate Transition Plan (CTP) initiatives
• Maintain operational records related to maintenance requests, issue resolutions, contractor performance, compliance tracking, and incident reporting
• Maintain compliance logs, contract registers, vendor databases, and operational documentation related to property operations

• Diploma or Degree in Engineering, Property Management, Facilities Management, Building Services, or related technical disciplines
• Membership with relevant professional bodies such as IFMA, IWFM, or RICS is an advantage
• Minimum 5–7 years of progressive experience in Facilities Management, building operations, engineering services, or property operations with at least 3–4 years in supervisory or managerial roles
• Strong understanding of MEP systems, technical operations, lifecycle planning, and building maintenance practices
• Experience managing service contracts, suppliers, contractors, and operational vendor relationships
• Strong understanding of statutory compliance, Strata Management requirements, operational governance, and safety regulations
• Familiar with CAFM/CMMS systems, operational reporting, KPI tracking, and digital Facilities Management tools
• Experience in budgeting, operational cost control, lifecycle management, and capital expenditure planning
• Strong understanding of sustainability initiatives, Climate Transition implementation, energy efficiency, and waste management practices
• Good command of English both written and spoken including technical reporting

Membership with relevant professional bodies such as IFMA, IWFM, or RICS