Facilities Helpdesk Team Member

As a Helpdesk Operator for the Facilities Department, you should enjoy interacting with people, problem solving, and work at speed to reach a timely resolution for both our guests and team. You'll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You'll follow processes and ensure all stakeholders are kept up to date with the status of their job and advise the team of any calls that are urgent. You'll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time or escalated as required. You'll also be the first point of call for our contractors so must be able to manage this process effectively.