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Butlin's Logo Butlin's · Customer Service

Facilities Helpdesk Team Member

United Kingdom, Bognor Regis · Job Posted April 16, 2026
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Job Description

As a Helpdesk Operator for the Facilities Department, you should enjoy interacting with people, problem solving, and work at speed to reach a timely resolution for both our guests and team. You'll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You'll follow processes and ensure all stakeholders are kept up to date with the status of their job and advise the team of any calls that are urgent. You'll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time or escalated as required. You'll also be the first point of call for our contractors so must be able to manage this process effectively.

Job Responsibility

  • Receive logged maintenance issues across the resort
  • Liaise with team leaders and team to instruct them of maintenance issues
  • Follow processes and ensure all stakeholders are kept up to date
  • Advise team of urgent calls
  • Chase and manage outstanding works to ensure completion within designated time
  • Escalate works as required
  • Be first point of call for contractors and manage this process

Requirements

  • Excellent communication skills
  • Confident using computers and technology
  • Great organisational skills
  • Attention to detail
  • Ability to prioritise workload
  • Great team player
  • Previous experience in a similar role advantageous but not essential

Nice to have

Previous experience in a similar role

What we offer

Full training provided

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