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Office Angels Logo Office Angels · Customer Service

Facilities Helpdesk Team Leader

United Kingdom, Bracknell 17.50 GBP / Hour · Job Posted June 03, 2026
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Job Description

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Facilities Helpdesk Team Leader. Location: Bracknell - Office Based. Salary: £17.50ph. Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands-on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast-paced environment.

Job Responsibility

  • Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns
  • Provide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectively
  • Handle incoming and outgoing calls efficiently, supporting the team during busy periods
  • Complete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records
  • Monitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAs
  • Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
  • Act as the first point of escalation for complex or urgent issues
  • Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processes
  • Monitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work orders
  • Monitor and complete work orders for remedial actions, both in-house and contractor-related
  • Support training, guidance, and ongoing development of team members
  • Ensure high standards of customer service are maintained across the team

Requirements

  • Previous experience in a Team Leader / Supervisor role within a helpdesk, service desk, or facilities or similar environment
  • Exceptional customer service and administration skills
  • Excellent communication skills, both written and verbal
  • Exemplary attention to detail and the ability to work accurately
  • A self-motivated, enthusiastic, and professional individual
  • The ability to work well under pressure and handle challenging situations
  • Strong decision-making skills and the ability to take ownership and resolve problems independently
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