Facilities Helpdesk Operator Job at Xpert Resourcing (Bury St. Edmunds)

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

Facilities Manager

Join Eddisons, a leading property consultancy, and help us deliver service excel...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

EDDISONS

Expiration Date

Until further notice

Requirements

Excellent communication skills with the ability to build strong relationships with clients, tenants, and stakeholders
Positive, team-oriented attitude with a proactive, “can-do” approach
Proficiency in Microsoft 365 (Word, Outlook, Excel)
NEBOSH or IOSH qualification desirable
BIFM or IWFM qualification desirable

Job Responsibility

Operational Management: Oversee hard and soft services, maintain site documentation, and coordinate with surveyors and property managers
Financial Management: Draft and reconcile service charge budgets, manage costs in line with agreed budgets, and provide monthly financial reports
Contract Management: Proactively manage supplier contracts, attend review meetings, and mobilise new agreements
Health & Safety: Ensure compliance with legislation, maintain Riskwise scores above 90%, and manage contractor safety standards
Sustainability: Drive green initiatives, reduce utility consumption, and ensure compliance with sustainability policies
CAFM Helpdesk: Maintain accurate records, monitor contractor KPIs, and conduct monthly audits

What we offer

Structured training provided
Hybrid working available
Bespoke MyBenefits platform

Fulltime

Facilities Assistant

A dedicated Facilities Assistant to support operations across various sites. Thi...

Location

United Kingdom , Gravesend

Salary:

35300.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a similar role
Strong organisational skills and attention to detail
Excellent communication abilities
A proactive attitude and willingness to learn
Ability to work both independently and as part of a team
Driver's license (occasional visits to other sites required)

Job Responsibility

Maintain site database to ensure seamless operations
Communicate with subcontractors to obtain service quotes as needed
Action requirements based on site reports
Responsible for essential services to remote sites including Water risk assessments, Fire risk assessments, Cleaning services, Fire extinguishers
Keep the remote sites calendar updated and coordinate visits
Maintain records of inducted contractors for remote site access
Conduct relevant training checks for site access
Manage the facilities helpdesk and document all site visits, works, and inspections
Step in for the reception team when needed
Assist in creating and maintaining the Facilities Department Inventory and PPM schedule

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Facility Lead Operative – Helpdesk

The Facility Lead Operative is responsible for ensuring the effective day-to-day...

Location

United Kingdom , Bracknell

Salary:

30000.00 - 35000.00 GBP / Year

Choice Care Group

Expiration Date

February 03, 2026

Requirements

Previous experience in a Helpdesk, or Facilities support role
Proven experience supervising or leading a small team
Strong organisational skills with the ability to prioritise and delegate effectively
Excellent customer service and communication skills
Ability to remain calm and professional under pressure
Problem-solving mindset with a focus on solutions and improvements
Complete understanding of the relevant statutory compliance requirements for a Care based portfolio

Job Responsibility

Provide day-to-day supervision and guidance to the team of 3 Helpdesk Operatives
Allocate and monitor workload, ensuring work orders on QFM (CAFM System) are handled efficiently and in line with agreed service levels
Assist the Helpdesk Manager mentor and support the team, providing coaching, training, and constructive feedback as required
Act as the first point of escalation to the Head of Maintenance for technical queries and deal directly with service-related queries
Deputise for the Helpdesk Manager during periods of absence, taking responsibility for team management, reporting
Ensure all queries and incidents are logged, tracked, and resolved effectively using the Helpdesk system (QFM)
Monitor and report on service levels, identifying areas for improvement
Support the team in diagnosing and resolving facilities issues
Maintain accurate records of calls, resolutions, and escalations
Ensure excellent customer service standards are consistently met

What we offer

Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications for all staff
Enhanced holiday entitlement - starting from 30 days inclusive of bank holidays
Sick pay entitlement
Employee Assistance Programme - comprehensive health and wellbeing support for staff
Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
Christmas bonus - vouchers for all staff members
Annual staff awards - this year each winner received £400 and we had over 30 winners in total
Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
A paid day off on your birthday

Fulltime

Premises Assistant

In this hands-on role, you’ll play a crucial part in ensuring that our school is...

Location

United Kingdom , London

Salary:

28977.00 - 32634.00 GBP / Year

Ark Schools

Expiration Date

February 28, 2026

Requirements

Right to work in the UK
Basic training in one or more of the following: plumbing, general and grounds maintenance, electrical/building maintenance, heating systems
Ability to work on own and as part of a team
Approachable, adaptable, flexible, and calm with a ‘can-do’ attitude
Solution focused, hard working, conscientious and detail orientated
Organised, and able to work with minimum supervision
Demonstrates resilience, motivation and commitment to driving up standards of work and achieving excellence
Keen to learn and develop own skills
Able to drive and willingness to take a MIDAS test
Practical understanding of health & safety and security procedures and practices

Job Responsibility

Ensure school buildings and grounds are secure and safe at all times
Escort visitors and contractors from the car park to reception, as required
Carry out premises daily and weekly routines consistently
Respond and complete all tasks requested through the helpdesk system promptly
To carry out repairs and maintenance tasks, as required
Maintain a litter free environment, ensuring that the site is always kept clean and presentable at all times
Undertake emergency cleaning, graffiti removal and any other ad-hoc cleaning, including toilet and window cleaning
Operate the Building Management Systems (BMS), CCTV system heating, ventilation, lighting, water supply, drainage, and sanitation systems
Ensure that appropriate premises related signs and notices are displayed at all times eg fire exits
Assist with fire and other evacuation procedures and always ensure all fire exits are accessible and that fire extinguishers are correctly positioned

What we offer

Salaries 2.5% higher than main pay scale
Twice as many training days as standard
Generous pension scheme
Access to Ark rewards – a scheme offering savings from over 3,000 major retailers
Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle
Gym discounts – offering up to 40%
Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support

Fulltime

Facilities Coordinator

This role is more technical than a typical facilities coordinator position and w...

Location

United Kingdom , Montrose

Salary:

14.56 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Technical understanding of facilities management operations
Experience or exposure to CAFM systems (preferably Maximo)
Strong organisational and multitasking abilities
Excellent verbal and written communication skills
Ability to coordinate contractors and manage helpdesk functions
Attention to detail and problem-solving skills
Time management and prioritisation skills
Customer service orientation
Ability to work independently and collaboratively
Basic understanding of health and safety compliance

Job Responsibility

Provide essential support to the facilities management function
Coordinate contractors
Manage helpdesk operations
Ensure smooth communication between internal teams and external suppliers
Maintain accurate records
Support health and safety compliance
Assist with the use of Computer-Aided Facilities Management (CAFM) systems

New

Operations Coordinator / Scheduler

Join our dynamic team as an Operations Coordinator/Scheduler! 🚀 You'll be the h...

Location

United Kingdom , Sevenoaks

Salary:

13.50 - 18.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Commercially minded & revenue-focused
Confident in customer interactions
Experience in reactive maintenance or facilities management
Comfortable with tech and automation
Organised, accountable, and resilient

Job Responsibility

Client Engagement: Be the main point of contact for assigned clients. Speak confidently and build relationships!
Job Management: Own the entire process from booking and quoting chargeable works to allocating jobs to engineers and subcontractors.
Operational Excellence: Support delivery, close jobs, and handle invoicing efficiently.
Commercial Focus: Use AI-powered tools to quote and maximise profitability on every job.
Team Collaboration: Work alongside a vibrant team of Account Managers, Helpdesk Administrators, and an Operations Manager.

What we offer

Empowered Environment: We encourage decision-making and learning from experiences. Mistakes are part of growth!
Continuous Training: Access to our Nirvana Learning platform for ongoing development and support.
Tech-Savvy Tools: utilise advanced AI and BigChange CRM for scheduling, job tracking, and more-no more admin headaches!

Contract Support

You will provide comprehensive administrative and operational support to ensure ...

Location

United Kingdom , London

Salary:

38000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Proven administrative experience in a helpdesk, contract support or facilities background
Experience in overseeing or coordinating contractors/engineers
Strong IT proficiency including Microsoft Office and Facility Management systems desirable
Excellent organisational skills with a methodical approach to tasks
Strong communication skills (written and verbal) with a professional telephone/email manner
Ability to work independently, manage multiple tasks, and collaborate effectively across teams
High attention to detail and accuracy in all aspects of work
Self-motivated, adaptable, and proactive in problem-solving

Job Responsibility

Manage service department administration including report preparation, electronic uploads, and document organisation
Assist with quotations, purchase orders, and cost tracking
Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis
Maintain accurate records in systems and close down completed jobs with associated paperwork
Input, track, and monitor reactive and planned maintenance jobs into different systems
Allocate tasks to engineers and subcontractors, ensuring timely completion
Follow up on outstanding works, inspections, remedial actions, and paperwork
Support scheduling and ensure subcontractor Planned Preventative Maintenance is booked on time
Act as a point of contact for client queries via email, phone, or meetings
Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations

Fulltime

Facilities Helpdesk Operator

Xpert Resourcing

Location:
United Kingdom , Bury St. Edmunds

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 23, 2026

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Job Description:

Job Responsibility:

Requirements:

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