Facilities Helpdesk Operator Job at Xpert Resourcing (Bury St. Edmunds)

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

Facilities Manager

Join Eddisons, a leading property consultancy, and help us deliver service excel...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

EDDISONS

Expiration Date

Until further notice

Requirements

Excellent communication skills with the ability to build strong relationships with clients, tenants, and stakeholders
Positive, team-oriented attitude with a proactive, “can-do” approach
Proficiency in Microsoft 365 (Word, Outlook, Excel)
NEBOSH or IOSH qualification desirable
BIFM or IWFM qualification desirable

Job Responsibility

Operational Management: Oversee hard and soft services, maintain site documentation, and coordinate with surveyors and property managers
Financial Management: Draft and reconcile service charge budgets, manage costs in line with agreed budgets, and provide monthly financial reports
Contract Management: Proactively manage supplier contracts, attend review meetings, and mobilise new agreements
Health & Safety: Ensure compliance with legislation, maintain Riskwise scores above 90%, and manage contractor safety standards
Sustainability: Drive green initiatives, reduce utility consumption, and ensure compliance with sustainability policies
CAFM Helpdesk: Maintain accurate records, monitor contractor KPIs, and conduct monthly audits

What we offer

Structured training provided
Hybrid working available
Bespoke MyBenefits platform

Fulltime

Facilities Assistant

A dedicated Facilities Assistant to support operations across various sites. Thi...

Location

United Kingdom , Gravesend

Salary:

35300.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a similar role
Strong organisational skills and attention to detail
Excellent communication abilities
A proactive attitude and willingness to learn
Ability to work both independently and as part of a team
Driver's license (occasional visits to other sites required)

Job Responsibility

Maintain site database to ensure seamless operations
Communicate with subcontractors to obtain service quotes as needed
Action requirements based on site reports
Responsible for essential services to remote sites including Water risk assessments, Fire risk assessments, Cleaning services, Fire extinguishers
Keep the remote sites calendar updated and coordinate visits
Maintain records of inducted contractors for remote site access
Conduct relevant training checks for site access
Manage the facilities helpdesk and document all site visits, works, and inspections
Step in for the reception team when needed
Assist in creating and maintaining the Facilities Department Inventory and PPM schedule

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Technical Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Malaysia , Johor Bahru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Tertiary Qualifications in a mechanical, electrical or operational engineering discipline
3 - 4 years of relevant experience in engineering, semiconductor or critical environment space
1 - 2 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility
Excellent people skills and ability to interact with a wide range of client and vendor staff
Critical environment experience within similar sized site or operation
Experienced with continuous improvement initiatives, client relationship and preparation
Hands-on experiences and knowledge in M&E and building related systems, eg CRAU, chillers
Lead major DC activities during non-office hours where appropriate
Must be Certified Data Centre Professional

Job Responsibility

Responsible in managing the M&E services and ensure the effectiveness of overall planned preventive maintenance program
Assist the Senior Facilities Manager in providing site facility management (operation & Maintenance), HSE management, procurement & vendor management, Helpdesk team Management and technical team management
Facility Management (Operation & Maintenance)
To assist in the implementation of operation related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program and helpdesk management. Minimizing the risk of plant failure
Recommend continuous management initiatives and energy management plan. Actively search-out opportunities to achieve better or best results and increase the energy efficiency (PUE – Power Utilization Efficiencies)
To create and update the site asset register and ensure the statutory compliance are in place
Review stock levels of the required inventory of spares on site
Sound written and oral communication skill. Good presentation skills required for client review meeting
Managing ad-hoc related projects
Competent in under taking Job Hazards Analysis (JHA)

Fulltime

Workplace Operations & Technical Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

India , Mumbai

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Deep experience in commercial real estate, skilled trades or technology
relevant experience to a new industry
ability to collaborate closely with cross-functional teams
ability to align facilities strategies with business needs
ability to ensure seamless day-to-day office operations
ability to maintain highest standards of service delivery across technical and soft services
ability to take full ownership of office technical systems (HVAC, electrical, plumbing, fire safety)
ability to conduct daily checks
ability to perform hands-on preventative maintenance tasks
ability to ensure systems run smoothly and efficiently

Job Responsibility

Collaborate closely with India Workplace Operations & Hospitality Lead and cross-functional teams to align facilities strategies with business needs
Act as the 'number 2' facilities point of contact after the Workplace Operations & Technical Manager
Ensure seamless day-to-day office operations
Maintain highest standards of service delivery across all technical and soft services
Technical Systems Management & Daily Operations - Take full ownership of all office technical systems including HVAC, electrical, plumbing, and fire safety systems
Conduct daily checks
Perform hands-on preventative maintenance tasks
Ensure all systems run smoothly and efficiently
Maintain a clean, hygienic, and spotless service environment
Preventative & Reactive Maintenance Program - Manage a comprehensive preventative maintenance schedule through regular inspections to identify and address potential issues proactively

Fulltime

Facilities Coordinator

This role is more technical than a typical facilities coordinator position and w...

Location

United Kingdom , Montrose

Salary:

14.56 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Technical understanding of facilities management operations
Experience or exposure to CAFM systems (preferably Maximo)
Strong organisational and multitasking abilities
Excellent verbal and written communication skills
Ability to coordinate contractors and manage helpdesk functions
Attention to detail and problem-solving skills
Time management and prioritisation skills
Customer service orientation
Ability to work independently and collaboratively
Basic understanding of health and safety compliance

Job Responsibility

Provide essential support to the facilities management function
Coordinate contractors
Manage helpdesk operations
Ensure smooth communication between internal teams and external suppliers
Maintain accurate records
Support health and safety compliance
Assist with the use of Computer-Aided Facilities Management (CAFM) systems

Operations Coordinator / Scheduler

Join our dynamic team as an Operations Coordinator/Scheduler! 🚀 You'll be the h...

Location

United Kingdom , Sevenoaks

Salary:

13.50 - 18.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Commercially minded & revenue-focused
Confident in customer interactions
Experience in reactive maintenance or facilities management
Comfortable with tech and automation
Organised, accountable, and resilient

Job Responsibility

Client Engagement: Be the main point of contact for assigned clients. Speak confidently and build relationships!
Job Management: Own the entire process from booking and quoting chargeable works to allocating jobs to engineers and subcontractors.
Operational Excellence: Support delivery, close jobs, and handle invoicing efficiently.
Commercial Focus: Use AI-powered tools to quote and maximise profitability on every job.
Team Collaboration: Work alongside a vibrant team of Account Managers, Helpdesk Administrators, and an Operations Manager.

What we offer

Empowered Environment: We encourage decision-making and learning from experiences. Mistakes are part of growth!
Continuous Training: Access to our Nirvana Learning platform for ongoing development and support.
Tech-Savvy Tools: utilise advanced AI and BigChange CRM for scheduling, job tracking, and more-no more admin headaches!

Helpdesk Executive

Centralizing all logs and requests. Performing other ad hoc tasks.

Location

India , Hyderabad

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Degree holder
3 to 5 years' experience in facilities management or relevant field
Solid background in helpdesk operations
Strong working knowledge of occupational safety
Proven track record in rolling out improvement initiatives
Analytical acumen to synthesize complex data sets and anticipate emerging operational challenges
Customer-centric focus
Superior organizational skills
Excellent communication skills
Flexibility in working with a team

Job Responsibility

Provide superior call logging services—receiving and logging complaints containing complete details of the requests
Tag each request with unique identity numbers/categories to determine the nature of issues and dispatch them to the appropriate department
Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time
Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
Prepare daily and weekly reports on call status
Prepare monthly reports on recurring calls
Assist building engineers in conducting analyses
Contribute to the monthly management report for clients
Work closely with admin personnel in processing invoices
Work side-by-side with engineering, facilities, transport and other related departments in handling contractors and developing operational procedures

What we offer

Total Rewards Program
Competitive pay and benefits package
Entrepreneurial and inclusive work environment
Opportunity to realise full potential

Fulltime

Facilities Helpdesk Operator

Xpert Resourcing

Location:
United Kingdom , Bury St. Edmunds

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 23, 2026

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