Facilities Helpdesk Operative Job at Xpert Resourcing (Bury St Edmunds)

Facilities Helpdesk Team Leader

Office Angels are currently recruiting for a Helpdesk Administrator for our clie...

Location

United Kingdom , Bracknell

Salary:

17.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a Team Leader / Supervisor role within a helpdesk, service desk, or facilities or similar environment
Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independently

Job Responsibility

Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns
Provide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectively
Handle incoming and outgoing calls efficiently, supporting the team during busy periods
Complete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records
Monitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAs
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Act as the first point of escalation for complex or urgent issues
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processes
Monitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work orders
Monitor and complete work orders for remedial actions, both in-house and contractor-related

Facilities Helpdesk Co-Ordinator

To coordinate and administer reactive and planned maintenance activities across ...

Location

United Kingdom , Preston

Salary:

12.21 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Experience in a helpdesk, facilities management, or technical services coordination role (1 year minimum)
Strong organisational and multitasking skills
IT literate - Experience using job management or CAFM systems (e.g., Simpro, Topdesk, Bigchange, Joblogic, Facilio etc)
Excellent communication – Good written & spoken English
Ability to work under pressure and manage urgent priorities
Strong attention to detail and administrative accuracy

Job Responsibility

Monitor and manage the shared helpdesk mailbox, ensuring all enquiries and job requests are logged and actioned promptly
Raise reactive and planned jobs within internal systems
Book works with site contacts in line with client requirements and SLAs
Schedule engineers and subcontractors, coordinating labour, provision of prepared RAMS, arranging materials, and access equipment (with purchasing dept)
Provide urgent response coordination for high-priority incidents (P1 & P2)
Chase subcontractors for ETAs, RAMS, reports, quotations, and invoices
Request & issue RAMS (Risk Assessments and Method Statements), once they have been approved by H&S manager
Attend internal, client, and subcontractor meetings, including weekly operational meetings
Complete and submit site-specific access documentation (e.g., Hams Lane access requests)
Request Extensions of Time (EOTs) where contractual deadlines require adjustment

Fulltime

Team Leader - Facilities Helpdesk

Standing at the forefront of team delivery. As the person in charge, you will as...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Excellent verbal and written English communication skills
Advanced proficiency in computer functions within MS Office Suite
Strong administrative skills in organization and time management
Good reporting, analytics, and presentation skills
Willing to work on shifting/rotating schedules
Experience in supporting Global Region services is an advantage
Bachelor’s degree preferred
Have completed Leadership Readiness Program (LRP) ** For internal applicant, except for lateral application with the same band level – P2
Operations leadership or support experience is a must
Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months **For internal applicant

Job Responsibility

Manage the team to ensure that service delivery standards are maintained
Be the single point of contact for team members on all operational issues
Conduct regular feedback and coaching sessions with each of your team members as well as run regular team and client meetings
Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation as necessary
Assist and support other leaders and solicit a team culture between your peers
Develop and maintain a collaborative relationship with all stakeholders
Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs
Manage retention of talent and keep attrition levels to acceptable standards
Provide reporting and data insights on team performance

Fulltime

Senior Site Facility Executive

We are looking for a dynamic and proactive Facility Executive/Sr. Executive to m...

Location

India , Gurgaon

Salary:

Not provided

Randstad

Expiration Date

August 16, 2026

Requirements

Graduate in any discipline (Hospitality/Facilities Management preferred)
3-7 years of experience in facility management / corporate site operations
Experience in managing front office + soft services in corporate offices
Strong communication and interpersonal skills
Excellent client handling and stakeholder management
Problem-solving attitude with quick decision-making ability
Strong operational and team management skills
Good knowledge of facility operations, housekeeping standards
Proficiency in MS Office and reporting
Candidate should be confident

Job Responsibility

Manage front office operations ensuring a professional, welcoming, and seamless visitor experience
Supervise reception, helpdesk, and guest management activities
Ensure adherence to visitor protocols, access management, and escalation handling
Act as the first point of contact for employees and visitors
Oversee housekeeping operations, hygiene standards, and cleaning schedules
Ensure restrooms, cafeteria, meeting rooms, and common areas are maintained to high standards
Monitor manpower deployment, attendance, grooming, and productivity
Drive continuous improvement in service quality and cost optimization
Manage housekeeping, pantry, and front office vendors
Review vendor performance through SLAs/KPIs and ensure compliance

Contract Support

The Contract Support will provide comprehensive administrative and operational s...

Location

United Kingdom , London

Salary:

32000.00 - 33000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Proven administrative experience in a helpdesk, contract support or facilities background
Experience in overseeing or coordinating contractors/engineers
Strong IT proficiency including Microsoft Office and CAFM/job management systems
Excellent organisational skills with a methodical approach to tasks
Strong communication skills (written and verbal) with a professional telephone/email manner
Ability to work independently, manage multiple tasks, and collaborate effectively across teams
High attention to detail and accuracy in all aspects of work
Self-motivated, adaptable, and proactive in problem-solving

Job Responsibility

Manage service department administration including report preparation, electronic uploads, and document organisation
Assist with quotations, purchase orders, and cost tracking
Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis
Maintain accurate records in CAFM/job management software and close down completed jobs with associated paperwork
Input, track, and monitor reactive and planned jobs in CAFM/job management systems
Allocate tasks to engineers and subcontractors, ensuring timely completion
Follow up on outstanding works, inspections, remedial actions, and paperwork
Support scheduling and ensure subcontractor PPMs are booked on time
Act as a point of contact for client queries via email, phone, or meetings
Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations

Fulltime

Cook

Prepare Food and Beverages for a cafeteria style setting, and functions at site,...

Location

Australia , Alice Springs

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Supervision Certificate in Australian Food Health and Sanitation Standards
Use of Micros Fidelio and Opera Hotel Management System
Cash Handling knowledge
SAP Experience
Graduate of Certified Cook trade school. Field: Hospitality relevant or related discipline
Driver's Licence
Hygiene (Food Handling)
3 to 5 years' experience in Hospitality industry at the Cook level

Job Responsibility

Follow directions of Head Chef and Sous Chef for day-to-day operations in dining facility
Operate all equipment in server and kitchen
Perform role of Larder, stove and grill cook as required producing high quality, Healthy and appetizing cuisine for USA and Australian pallets
Employ the batch method of food preparation to ensure a continuous supply of fresh food throughout the meal service period
Ensure customer service is of the highest level in both preparation and presentation
Ensure efficient, economic and effective use of resources and food product using first in first out method of stock control
Accountable for cleanliness of Dining Facility, ensuring the dining facility is in line with Australian Food and Health requirements
Ensure any items of faulty equipment or facility maintenance are followed up with a TF (trouble failure) to SSC helpdesk
Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace
Any other reasonable duties as requested

Fulltime

Helpdesk Improvement Manager

Are you an experienced Helpdesk Manager or Service Desk professional with a pass...

Location

United Kingdom

Salary:

500.00 GBP / Day

Boden Group

Expiration Date

Until further notice

Requirements

Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions
Experience within Facilities Management, Property Services or a similar operational environment
Strong analytical and problem-solving skills
Proven experience delivering process improvement, transformation or change initiatives
Excellent stakeholder management and communication skills
Strong project management capabilities with the ability to deliver results in a fast-paced environment
Experience using CAFM systems or Helpdesk software would be advantageous.

Job Responsibility

Review and analyse current Helpdesk operations, processes and performance
Identify opportunities to improve efficiency, service delivery and customer satisfaction
Develop and implement improvement strategies aligned with business objectives
Lead transformation and continuous improvement initiatives across the Helpdesk function
Work collaboratively with stakeholders to drive engagement and successful change adoption
Monitor performance metrics and measure the impact of implemented improvements
Provide regular updates and recommendations to senior management.

What we offer

Hybrid working arrangement
Opportunity to lead a high-profile improvement programme
Join a respected Facilities Management organisation
Deliver meaningful change with visible business impact
Immediate interview availability.

Fulltime

Gas Responsible Person

A leading company in the Facilities Management sector is seeking a permanent Gas...

Location

United Kingdom of Great Britain and Northern Ireland , Cambridgeshire

Salary:

46000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

Extensive Gas Expertise: A deep technical understanding of gas safety management, distribution networks, and gas utilisation systems across both commercial and domestic environments
Compliance & Systems Knowledge: Practical experience managing gas compliance, LPG installations, and safe systems of work. Familiarity with Safe Control of Operations (SCO), SHEA Gas, escape/locate/repair activities, and CDM regulations is highly beneficial
Geographical & Logistics Requirement: Must hold a full UK driving license, be comfortable with regional travel, and be based no more than a 1-hour drive from the Huntingdon, Royston, or Saffron Walden regions (encompassing major regional defense infrastructure)
Communication & Influence: Exceptional interpersonal skills with the confidence to advise, influence, and collaborate with engineers, corporate managers, suppliers, and client stakeholders
Security Clearance: The ability to achieve and maintain National Security Vetting (SC Clearance) is a mandatory condition of employment

Job Responsibility

Lead Gas Infrastructure Governance: Act as the appointed point of contact for all gas-related technical matters, ensuring infrastructure compliance in line with Gas Safety Management Plans (GSMP) and statutory requirements
Manage Safe Systems of Work: Oversee the practical implementation of gas safety procedures, controlling on-site activities through the production, review, and issuance of permits to work, risk assessments, and method statements (RAMS)
Assess & Mentor Competency: Evaluate and verify the technical competence of Gas Skilled Persons, supporting their training and ensuring all engineers operating on the estate fully understand their safety responsibilities
Provide Strategic Project Input: Deliver specialist technical guidance, risk assessments, and safety assurance for gas-related lifecycle projects, asset maintenance, and helpdesk queries
Collaborate with Stakeholders: Work closely with the Gas Safety Manager, operational teams, client representatives, and supply chain partners to continuously improve safety performance and resolve corrective actions promptly

What we offer

A basic salary of £46,000 per year
Home-based working with a company car or cash car allowance for site visits
A 6% employee-matched pension contribution and 25 days annual leave
Fully funded, single Private Medical Cover
Life Assurance valued at 2x your annual salary
Funding for 1x professional industry subscription per year

Fulltime

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Facilities Helpdesk Operative

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