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Facilities Helpdesk Coordinator

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360 Resourcing Solutions

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Location:
United Kingdom , Rochdale

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

27000.00 - 30000.00 GBP / Year
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Job Description:

Keep Things Running. Solve Problems Fast. Be The Go To Person That Keeps Our Workplaces Moving! At Marston Holdings, we are looking for an organised, proactive, and customer focused Facilities Helpdesk Coordinator to become the central point of contact for facilities support across the organisation. This is a fast paced and rewarding role where no two days are the same. From coordinating contractors and managing maintenance schedules to resolving urgent issues and supporting compliance, you will play a key role in delivering an outstanding workplace experience.

Job Responsibility:

  • Managing the Facilities Helpdesk inbox, calls, and ticketing system
  • Logging and prioritising maintenance requests accurately and efficiently
  • Coordinating engineers, contractors, and suppliers
  • Tracking reactive and planned maintenance tasks through to completion
  • Escalating urgent facilities issues quickly and effectively
  • Supporting Planned Preventive Maintenance programmes
  • Maintaining compliance records and service documentation
  • Producing KPI reports and helping drive service improvements
  • Communicating updates clearly with colleagues and stakeholders across the business

Requirements:

  • A confident communicator with excellent customer service skills
  • Someone who thrives in a busy environment and stays calm under pressure
  • Strong organisational skills with the ability to multitask effectively
  • Excellent attention to detail and a proactive mindset
  • Experience using CAFM or Facilities Management systems
  • Good knowledge of Microsoft Office including Excel, Outlook, Teams, and Word
  • A reliable and professional team player with a positive attitude
What we offer:
  • Hybrid working (2 - 3 days WFH)
  • A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
  • Healthcare cash plan
  • 24 days’ holiday plus holidays
  • Enhanced maternity and paternity packages (eligibility criteria apply)

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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