Facilities Helpdesk Coordinator

• Supervise and maintain the Estates compliance calendar across the group
• Schedule and book contractors to carry out compliance-related inspections and services
• Source and onboard new contractors as required
• Chase contractors for necessary compliance documentation, job completion forms, and invoices
• Maintain and update the compliance database using the CAFM (Computer Aided Facilities Management) system
• Arrange and coordinate remedial works related to compliance findings
• Liaise with services to provide updates, schedule contractor visits, and gather customer satisfaction feedback
• Generate and deliver system-based compliance and performance reports
• Administer Planned Preventative Maintenance (PPM) activities
• Act as the main point of contact for sites and service users through the Estates helpdesk
• Manage the administration of quoted works
• Undertake occasional site visits and attend other NCG office locations as required
• Perform any other reasonable duties as assigned by the Head of Estates

• Proven experience in a customer service-focused role, ideally with exposure to contractors or facilities management
• Excellent organisational and scheduling skills with high attention to detail
• Strong administrative skills and experience in managing multiple priorities
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• familiarity with non-Windows-based software is a plus
• Exceptional written and verbal communication abilities
• Competent in generating reports and maintaining accurate documentation
• Comfortable working with CAFM or compliance tracking systems
• Strong time management skills with the ability to meet deadlines under pressure
• Professional telephone manner and confident interpersonal communication
• Ability to understand and follow instructions and organisational policies
• Full UK Driving Licence (essential for site visits)
• Positive team player with a strong work ethic and a collaborative mindset
• Treats all individuals fairly, respectfully, and in line with organisational values

Health and safety knowledge or experience

• Opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within
• Continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications
• Work at an organisation that celebrates age, gender and diversity within an inclusive culture
• Promotes an environment of wellbeing with support for you to stay healthy and happy
• Opportunity to earn rewards through a Refer a Friend scheme
• Access to an app called Wagestream, enabling greater control over your finances
• Access to hundreds of high street discounts, including the opportunity to have a Blue Light Card