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To coordinate and administer reactive and planned maintenance activities across multiple client sites, ensuring timely scheduling, compliance, accurate system management, and effective communication between clients, engineers, subcontractors, and internal teams. The role plays a critical part in maintaining service levels, commercial control, and operational efficiency.
Job Responsibility:
Monitor and manage the shared helpdesk mailbox, ensuring all enquiries and job requests are logged and actioned promptly
Raise reactive and planned jobs within internal systems
Book works with site contacts in line with client requirements and SLAs
Schedule engineers and subcontractors, coordinating labour, provision of prepared RAMS, arranging materials, and access equipment (with purchasing dept)
Provide urgent response coordination for high-priority incidents (P1 & P2)
Chase subcontractors for ETAs, RAMS, reports, quotations, and invoices
Request & issue RAMS (Risk Assessments and Method Statements), once they have been approved by H&S manager
Attend internal, client, and subcontractor meetings, including weekly operational meetings
Complete and submit site-specific access documentation (e.g., Hams Lane access requests)
Request Extensions of Time (EOTs) where contractual deadlines require adjustment
Ensure all job updates, notes, and documentation are accurately maintained within CAFM system
Ensure all stakeholders are kept informed of job progress and any service risks
Arrange engineer accommodation and transport when required
Raise and schedule PPMs within CAFM system
Distribute monthly PPM schedules to subcontractors for costing and date confirmation
Liaise with site contacts and follow booking procedures, follow with RAMS, permits etc
Upload engineer reports and completed documentation to internal systems
Updating CAFM system in line with client requirements for asset data management
Issue detailed quotations provided by Technical Services Manager or sub-contractors
Raise/send reports and invoices
Cost jobs and track subcontractor expenditure
Support commercial control by ensuring timely billing and accurate record keeping
Requirements:
Experience in a helpdesk, facilities management, or technical services coordination role (1 year minimum)
Strong organisational and multitasking skills
IT literate - Experience using job management or CAFM systems (e.g., Simpro, Topdesk, Bigchange, Joblogic, Facilio etc)
Excellent communication – Good written & spoken English
Ability to work under pressure and manage urgent priorities
Strong attention to detail and administrative accuracy
Nice to have:
Experience coordinating PPM programmes
Knowledge of RAMS processes and contractor compliance requirements
Understanding of SLAs and contractual performance measures