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International Students House (ISH) is seeking a dedicated Facilities General Assistant to join our dynamic team. This role is vital in ensuring the smooth operation of our facilities, supporting maintenance, portering, and logistical services across our London properties. You will play a key role in maintaining a safe, efficient, and welcoming environment for residents, staff, and visitors.
Job Responsibility:
Conduct regular maintenance and repairs across ISH properties, including fixtures, fittings, ventilation, mechanical services, and residential accommodation
Respond to emergency and business-critical maintenance situations, liaising with managers and contractors
Provide operational portering support, including the safe movement of goods, equipment, and furniture
Assist with room setups, arrivals, departures, and event support
Monitor and maintain health and safety standards, adhering to risk assessments and safe working practices
Liaise with contractors, suppliers, and internal teams to ensure smooth facilities operations
Requirements:
Previous experience in facilities maintenance, building repairs, or a similar environment
Excellent customer service skills and the ability to work collaboratively in a team
Competent in basic IT, administration, and record-keeping
Physically capable of carrying out demanding tasks safely, including working at height or in confined spaces
Problem-solving skills with a proactive, hands-on approach
Nice to have:
Recognised building trade or facilities maintenance qualification (e.g., City & Guilds)
PASMA mobile tower assembly, first aid, or cross-trade experience
Experience in residential or hospitality environments and dealing with contractors
What we offer:
20 days annual leave, increasing with service, plus bank holidays (pro rata)
£3.00 daily meal allowance in ISH catering facilities
Nest pension scheme
Interest-free annual travel loan after probation
Company-sponsored healthcare cash plan with optional family coverage