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We’re recruiting a Facilities Coordinator to join the Rapport team and oversee day-to-day support across our client’s London City offices. Our client is a global UK-headquartered organisation operating in the fields of risk management, insurance broking, and professional advisory services. This role involves acting as a central point of contact, ensuring a smooth and professional experience for staff, guests and senior stakeholders. You’ll uphold agreed service standards and follow established processes to maintain a consistently high level of service.
Job Responsibility:
Keep all workspace areas, meeting rooms, tea points, storage spaces, and post zones tidy, well-presented, and fully stocked, raising any housekeeping or supply concerns as they arise
Carry out routine checks such as floor walks, daily forms, online records, and trackers, ensuring information is logged accurately and can be easily reviewed by management
Coordinate with the Helpdesk and relevant teams to report maintenance needs or service faults, following up regularly to make sure issues are resolved promptly
Support colleagues and senior stakeholders by maintaining high service standards, collaborating with on-site teams, and helping to manage onboarding and offboarding requirements
Monitor internal moves, locker allocations, and clear-desk compliance while managing inbox queries and providing administrative support, always maintaining confidentiality and data accuracy
Uphold all health and safety procedures, contribute to required reporting, attend relevant meetings, and ensure storeroom areas remain safe and organised
keep managers informed of progress, risks, and updates
Requirements:
Previous experience in a comparable position is beneficial
Strong verbal and written communication abilities
Consistently delivers exceptional service and maintains a client-first approach
Flexible, self-managing, and confident in organising their own responsibilities
A positive, trustworthy team member who approaches tasks with enthusiasm and a proactive mindset
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
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