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You are the operational heartbeat of the Espoo office. While our engineers build satellite technology, you ensure their physical environment is safe, functional, and fully stocked. By managing the service desk and acting as the primary bridge between the team and Finnish-speaking vendors, you solve the daily 'friction' of office life -from fixing a cooling issue in a lab to ensuring meeting rooms are ready for high-stakes collaboration. In this role, you will be a central point of coordination for day-to-day office operations and employee support. You will ensure smooth communication, timely follow-ups, and high standards of cleanliness, safety, and service delivery across the premises. Acting as a bridge between employees, external service providers, and the Facilities function, you will play a key role in keeping the workplace organized, responsive, and operational -especially in a technically demanding environment with a large number of engineers and specialists.
Job Responsibility:
Actively monitor and manage all facilities- and office-related communication channels
Monitor the service desk system, tracking open tickets, progress, items on hold, and completed actions
Work on service desk requests and support facilities-related projects
Proactively follow up on pending requests, orders, or inquiries with vendors, building management, and service providers
Actively monitor office-related requests from employees and ensure timely resolution or proper escalation
Perform regular safety and cleanliness walks of the premises
Monitor overall cleanliness and maintenance status and liaise with cleaning or maintenance partners
Coordinate daily cleanliness topics with cleaning staff
Supervise on-site contractors when present
Cooperate closely with the external Integrated Facilities Management (IFM) partner and on-site consultants
Monitor and manage inventory levels for office supplies, groceries, and consumables
Prepare, maintain, and update consumable inventory lists
Place and coordinate weekly orders for groceries, stationery, coffee, tea, and other office supplies
Monitor meeting rooms and shared spaces
Support attendance- and parking-related monitoring and coordination tasks as required
Requirements:
Proven Finnish language proficiency at B2 level or higher (CEFR) - Mandatory requirement
Professional working proficiency in English
Basic technical understanding of office building systems and workplace infrastructure
Strong organizational and prioritization skills
A proactive, service-oriented mindset with strong ownership of issues
Strong interpersonal and communication skills
Ability to work independently on-site while collaborating closely with Facilities, Operations, and external partners
Comfort using service desk tools, communication platforms (email, Slack), and basic office software
Nice to have:
Previous experience in office operations, facilities coordination, workplace services, or service desk–oriented roles
Familiarity with building systems such as HVAC, access control, AV equipment, or basic electrical/maintenance concepts
Experience working with Integrated Facilities Management (IFM) partners or building maintenance providers
Exposure to technically oriented work environments (e.g. R&D or engineering-heavy organizations)
Flexibility to support occasional activities outside of regular business hours
What we offer:
Occupational healthcare, occupational, and accident insurance
A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
Phone subscription with iPhone of choice
Relocation support (i.e. flight tickets, accommodation, relocation agency support)
Time for self-development, research, training, conferences, or certification schemes
Inspiring and collaborating offices and silent workspaces enable you to focus