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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Responsibility:
High service delivery across all workplace areas
Timely resolution of user requests and feedback
Flawless execution of events and projects
Professional and trained vendor teams
Timely communications, reporting, and dashboard updates
Operational support during critical periods (shutdowns, audits)
Sustainability, Green Mark, and WSH compliance
achievement of Green mark targets
Requirements:
Manage building facilities and services, including comprehensive energy management, daily sustainability data monitoring to ensure Green Mark targets are met, and ensuring data availability to authorities like BCA
Oversee building procedures, Planned Preventative Maintenance (PPM), and Reactive Maintenance, ensuring compliance with Regional Operations procedures and regulatory standards
Conduct annual power shutdowns, fire evacuation exercises, and manage churn/relocation activities
Ensure all Critical Environment (CEM) requirements are met
Provide 24/7 response to critical alarms, emergency call support, and site attendance
Address faults and service issues via helpdesk, coordinating with FM and M&E teams
Manage end-to-end soft services (cleaning, security, concierge, front-of-house, event support) across diverse environments, including high-security and trading floors
Act as the primary contact and deliver seamless support for VIPs and senior executives
Maintain an on-site presence during key business periods, incidents, and events
Conduct vendor training, maintain SOPs, and manage manpower deployment
Coordinate soft services for events and projects and be on standby for major incidents
Manage sustainability programs, support FM teams in achieving sustainability goals, and collaborate with internal and external stakeholders (e.g., BCA, NEA)
Research new technologies, analyze energy data for trends and anomalies, and implement environmental footprint reduction programs
Maintain tools and databases for tracking sustainability progress and prepare for corporate sustainability reporting
Support sustainability initiatives, ESG goals, and Green Mark certification
Implement and manage property risk programs covering occupational health and safety, fire safety, essential services, and environmental factors
Monitor guidelines for health and safety, protect organizational reputations, and support disaster recovery/business continuity plans
Adhere to escalation and incident reporting procedures and ensure compliance with WSH requirements and bank policies
Manage on-site contractors, ensuring performance standards are met, and support incident management
Conduct performance reviews, implement improvement plans, and lead soft services procurement
Manage work orders, purchase orders, and draft scopes of work
Provide superior customer service, record and action client feedback, and proactively manage expectations
Draft and circulate internal communications, liaise with users and clients, and coordinate with departments and vendors
Assist with budgeting, provide input for monthly reports, and monitor KPIs
Utilize technology for data analysis, reporting, and process improvements
Support new system implementation, monitor fault reporting, and generate monthly performance reports