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This position reports daily to the Office Service Coordinator or Facilities Manager to assist in all areas ensuring FM services to the building run smoothly. You will assess building maintenance issues by conducting weekly walks and recording findings while working with the Facilities Manager and Moves and Changes team to address internal space requirements and organize team moves. This role contributes to JLL's business objectives by monitoring stock levels of stationary and consumables, managing internal moves, supporting in-house and external events, and working with Building Operations team to report defective H&S equipment while maintaining excellent customer service standards that enhance client satisfaction and operational efficiency.
Job Responsibility:
Assess building maintenance issues by conducting weekly walks of building and recording findings
Work with Facilities Manager and Moves and Changes team to address internal space requirements and organize/assist with team moves
Monitor stock levels of stationary and consumables used by employees and place orders with suppliers while managing internal moves within building
Assist in setting up in-house and external events as required while working with Building Operations team to report defective H&S equipment
Support Office Service Coordinator regarding vendor management and Soft Service Support while managing fire wardens and first aiders
Cover Receptionist role and responsibilities when required while understanding primary responsibilities of Meeting and Events
Manage day-to-day mail room operations, deliveries, and inquiries while managing client ticket portal (SIM-T) and supporting CORRIGO ticket system
Requirements:
Previous experience working within high-profile corporate environment with customer service background essential
Pro-active and hands-on approach with ability to support other team members
IT skills including Outlook, Excel, and Word with professional, friendly, and welcoming attitude
Good attention to detail with ability to show initiative and excellent communication skills
Organizational skills and ability to prioritize busy workload
French and English speaking and writing capabilities
Understanding of basic procedures, courier suppliers, and external key contacts
Nice to have:
Previous reception or hospitality experience
Knowledge of Facilities Management processes
Experience with vendor management and soft service support
Understanding of fire warden and first aider management including training coordination
Background in meeting and events support with mail room operations experience
Familiarity with client ticket portal systems (SIM-T) and CORRIGO ticket system
Experience with floor plan maintenance and space management coordination