Facilities Coordinator Job at JLL (Belen)

Facilities Coordinator

JLL

Location:
Costa Rica , Belen

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a member of the Client Services Team, you will provide essential administrative support to ensure smooth and effective processing of work orders, invoices, and vendor submissions. Your attention to accuracy, compliance, and process details will directly support the broader objectives of the client and JLL. This role is fundamental to maintaining operational excellence and client satisfaction through meticulous ticket management and proactive communication across all facility management activities.

Job Responsibility:

Receive, review, and prioritize incoming work order tickets, ensuring accurate logging and categorization based on predefined criteria and service level agreements
Route tickets to correct third-party vendors for action, ensuring clear documentation and status updates throughout the process
Monitor ticket lifecycle, follow up on outstanding tickets, and ensure timely closure in accordance with client requirements and escalation protocols
Maintain data quality within the work order management system by validating ticket information and updating records as needed
Generate regular reports on ticket volumes, resolution times, and open/closed status for review by client stakeholders
Communicate updates, escalate urgent or unresolved tickets, and ensure stakeholders are informed of any issues impacting service delivery
Participate in periodic audits of ticketing processes and documentation to verify compliance and identify areas for improvement

Requirements:

High school diploma or equivalent
1-3 years of customer service experience
Experience with Customer Ticketing Systems
Excellent English written and verbal communication skills
Basic skills with Microsoft Office Suite products (Word, Excel, Outlook)
Ability to work independently and manage multiple priorities in fast-paced environment
Strong problem-solving skills with ability to make quick decisions during service disruptions

Nice to have:

Experience with IFMS platforms including IBM Tririga or JLL Corrigo
Associate's degree in Business Administration or related field
Knowledge of facilities management processes and terminology
Experience in commercial real estate or property management
Familiarity with vendor management and procurement processes

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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