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My client is seeking a proactive Facilities Coordinator to support the smooth operation of site facilities for a minimum of three months in the Crawley area. The role involves acting as the primary interface with clients, visitors, and guests, delivering professional and service-oriented solutions to spontaneous and unique situations. You will perform light building maintenance tasks as required and support goods-in and mail room activities. Responsibilities include resolving issues related to building services such as janitorial, food and coffee services, conference rooms, furniture, and interior/exterior fixtures and equipment. You will provide specific assistance to the facility as needed, ensuring the delivery of committed services and overall client satisfaction. The role requires effective follow-up with customers and continuous improvement of processes and systems. You will coordinate and provide direction to vendors, facilities staff, and service providers to ensure excellent execution of work with minimal disruption. Monitoring and reporting on facility operations to the Facility Manager is essential, ensuring all KPIs and SLAs are met or exceeded. Additional duties may be assigned as required.
Job Responsibility:
Acting as the primary interface with clients, visitors, and guests
Performing light building maintenance tasks
Supporting goods-in and mail room activities
Resolving issues related to building services such as janitorial, food and coffee services, conference rooms, furniture, and interior/exterior fixtures and equipment
Providing specific assistance to the facility as needed
Ensuring delivery of committed services and overall client satisfaction
Following up with customers
Continuously improving processes and systems
Coordinating and providing direction to vendors, facilities staff, and service providers
Monitoring and reporting on facility operations to the Facility Manager
Ensuring all KPIs and SLAs are met or exceeded
Requirements:
Strong customer service and professional communication skills
Ability to resolve problems related to building services and facilities management
Experience in light building maintenance
Coordination and vendor management skills
Ability to monitor and report on KPIs and SLAs
Organisational and multitasking abilities
Attention to detail and problem-solving skills
Ability to work independently and collaboratively
Proficient in managing goods-in and mail room activities
Service orientation with a focus on continuous improvement
Microsoft Office Suite (Word, Excel, Outlook)
Previous experience as a Facilities Coordinator is essential
Nice to have:
Facilities management or helpdesk systems (desirable)
Basic DBS check (desirable but not explicitly required)
Health and safety awareness relevant to facilities management (advantageous)