Facilities Commercial Assistant Manager

• Support the overall delivery of high-quality, safe, and well-maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate
• Hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens
• Ensure exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning
• Lead and motivate a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards
• Maintain venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies
• Liaise with 3rd party contractors and suppliers for specialist works across resort
• Ensure tools, materials and parts are available and stock levels maintained for department
• Work collaboratively with the wider facilities and projects team
• Ensure minimal disruption to guests and operations when completing works
• Undertake any reasonable duties as directed by the Butlins leadership team
• Always focused on delivering great guest experience

• Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience
• IOSH managing safely certification
• Full UK driving licence
• Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment
• Experience supervising a technical or maintenance team
• Experience managing contractors, supplier and service partners
• Knowledge or awareness of: Legionella awareness
• Fire safety awareness
• Asbestos awareness
• EHO audit awareness
• Planned preventative maintenance schedules
• Strong fault-finding and problem-solving skills
• Ability to work independently and prioritise workload
• Good communication and teamwork skills
• Flexible approach to working hours and operational demands
• Understand and interpret technical drawings/instructions/process
• Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc

NEBOSH General certificate (desirable)