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Butlin's Logo Butlin's · Hospitality and Tourism

Facilities Commercial Assistant Manager

United Kingdom, Skegness Employment contract · Job Posted April 05, 2026
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Job Description

The role of a commercial assistant manager is to support the overall delivery of highquality, safe, and wellmaintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort.

Job Responsibility

  • Support the overall delivery of high-quality, safe, and well-maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate
  • Hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens
  • Ensure exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning
  • Lead and motivate a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards
  • Maintain venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies
  • Liaise with 3rd party contractors and suppliers for specialist works across resort
  • Ensure tools, materials and parts are available and stock levels maintained for department
  • Work collaboratively with the wider facilities and projects team
  • Ensure minimal disruption to guests and operations when completing works
  • Undertake any reasonable duties as directed by the Butlins leadership team
  • Always focused on delivering great guest experience

Requirements

  • Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience
  • IOSH managing safely certification
  • Full UK driving licence
  • Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment
  • Experience supervising a technical or maintenance team
  • Experience managing contractors, supplier and service partners
  • Knowledge or awareness of: Legionella awareness
  • Fire safety awareness
  • Asbestos awareness
  • EHO audit awareness
  • Planned preventative maintenance schedules
  • Strong fault-finding and problem-solving skills
  • Ability to work independently and prioritise workload
  • Good communication and teamwork skills
  • Flexible approach to working hours and operational demands
  • Understand and interpret technical drawings/instructions/process
  • Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc

Nice to have

NEBOSH General certificate (desirable)

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