CrawlJobs Logo
Robert Half Logo Robert Half · Call Center

Facilities Call Center Specialist

United States, Menlo Park · Job Posted June 01, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position will serve as a central point of contact for emergency and non-emergency facility-related calls, ensuring each request is assessed accurately and routed without delay. The role requires sound judgment, clear communication, and consistent documentation in a fast-paced healthcare environment.

Job Responsibility

  • Monitor incoming radio and call activity to identify urgent situations and coordinate the appropriate response teams when safety concerns arise
  • Gather essential details from callers, including location, issue type, and severity, to support timely and accurate dispatch decisions
  • Record service requests, incident details, and ongoing updates in the designated asset and work order management system
  • Decide whether facilities, security, or other internal groups should respond based on the nature of each request
  • Maintain complete shift logs and work order records to ensure accurate tracking of activity and follow-up actions
  • Prepare routine operational reports using standard office software such as Microsoft Word and Excel
  • Provide detailed shift handovers so incoming staff are informed of unresolved issues, active incidents, and priority tasks
  • Review daily workflows to confirm that both urgent and routine requests are handled professionally and within expected timeframes
  • Communicate closely with supervisors, dispatch personnel, facilities staff, and security teams to support coordinated operations

Requirements

  • High school diploma or an equivalent combination of education and training
  • At least 4 to 6 years of directly related experience in call center, dispatch, customer service, or facilities support operations
  • Strong verbal and written communication skills with the ability to remain calm and attentive during high-pressure situations
  • Ability to prioritize tasks independently, manage multiple requests at once, and respond effectively to changing conditions
  • Experience documenting incidents, service requests, and operational notes accurately within a computer-based system
  • Proficiency with Microsoft Word, Excel, and other common office or dispatch-related applications
  • Strong problem-solving skills and the ability to coordinate with multiple departments to resolve issues efficiently
  • Ability to interpret procedures, policies, and operational guidelines while maintaining attention to detail

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Facilities Call Center Specialist

8 matching positions

New

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...
Location
Location
United States , Menlo Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
  • Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
  • Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
  • Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
  • Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
  • Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments
Job Responsibility
Job Responsibility
  • Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
  • Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
  • Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
  • Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
  • Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
  • Prepare routine operational reports using standard office software such as Microsoft Word and Excel
  • Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
  • Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right
New

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...
Location
Location
United States , Menlo Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
  • Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
  • Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
  • Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
  • Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
  • Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments
Job Responsibility
Job Responsibility
  • Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
  • Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
  • Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
  • Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
  • Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
  • Prepare routine operational reports using standard office software such as Microsoft Word and Excel
  • Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
  • Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Facilities Call Center Specialist

We are looking for a detail-oriented Facilities Call Center Specialist to join o...
Location
Location
United States , Menlo Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent is required
  • Four to six years of progressively responsible experience in a related field
  • Proficiency in using computer systems, including Microsoft Word and Excel
  • Strong ability to adapt to changing situations and manage ambiguity effectively
  • Excellent problem-solving skills with the ability to identify and implement solutions
  • Exceptional communication skills, both verbal and written, to interact tactfully with various stakeholders
  • Proven ability to prioritize tasks, manage time efficiently, and meet deadlines
  • Familiarity with policies, procedures, and regulations applicable to facilities and security operations
Job Responsibility
Job Responsibility
  • Monitor radio communications to address potential safety concerns and dispatch additional personnel as required
  • Utilize the Enterprise Asset Management System to manage work orders and dispatch appropriate teams based on the nature of requests
  • Communicate with emergency callers to gather critical information and ensure accurate documentation in the system
  • Maintain detailed logs and records to ensure all work processes are executed thoroughly and efficiently
  • Determine appropriate departments, such as facilities or security, to respond to different situations
  • Prepare daily and weekly reports using software tools like Microsoft Word and Excel
  • Brief incoming personnel on relevant updates or incidents to ensure a seamless transition between shifts
  • Oversee workflow processes to ensure emergency and non-emergency operations are carried out professionally and promptly
  • Collaborate with supervisors, shift commanders, and other responders to coordinate effective solutions
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Facilities Call Center Specialist

We are looking for a dedicated Facilities Call Center Specialist to join our tea...
Location
Location
United States , Menlo Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent education
  • Four to six years of progressively responsible experience in a related field
  • Proficiency in using Microsoft Word, Excel, and other software tools
  • Strong ability to adapt to changing situations and handle ambiguity effectively
  • Excellent problem-solving skills and the ability to identify solutions under pressure
  • Calm and detail-oriented demeanor when interacting with others, especially in high-stress situations
  • Solid organizational skills, with the ability to prioritize tasks and meet deadlines independently
  • Knowledge of security, facility operations, and compliance with relevant regulations
Job Responsibility
Job Responsibility
  • Monitor radio communications and respond promptly to situations involving potential threats to personnel safety
  • Utilize the Enterprise Asset Management System to dispatch appropriate personnel and record emergency information accurately
  • Ask targeted questions to emergency callers to gather complete and precise information for effective response
  • Maintain detailed records of work orders and log notes within the management system
  • Determine the appropriate department, such as facilities or security, to respond to specific incidents
  • Create daily and weekly reports using automated software tools, including Microsoft Word and Excel
  • Brief incoming personnel on relevant updates and operational details from the previous shift
  • Oversee workflow processes to ensure all tasks are executed professionally and on time
  • Collaborate with supervisors and responders to coordinate solutions and ensure smooth operations
  • Apply critical thinking to solve problems, identify solutions, and improve response protocols
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Registered Nurse - Poison Control Call Center Specialist

The Poison Control Specialist manages and triages poison cases/exposures. Assess...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate
  • Associate Degree Nursing
  • Pervious critical care experience
  • Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
  • Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
  • Certified Specialist in Poison Information - American Association of Poison Control Centers (AAPCC) after hire in accordance to the Poison Center Policy
  • Excellent communication both verbal and written
  • Computer skills
  • Windows and Word processing
Job Responsibility
Job Responsibility
  • Manages and triages poison cases/exposures
  • Assesses the severity of the exposure, identifies the toxic substances, and calculates the amount ingested and relates it to the toxic level of the identified substance
  • Determines the appropriate treatment and recommends specific treatment at home or medical treatment in an emergency department or other health care facility
  • Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers
  • Directs customers with potential problems to the supervisor or administrator as appropriate
  • Provides poison and drug information to health professionals and the general public
  • Completes all appropriate documentation for each exposure case
  • Completes all required verbal or written follow-up in response to poison center calls
  • Serve as a preceptor for students and residents
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
  • Fulltime
Read More
Arrow Right

Command Center Specialist

Communicates both written and verbally with Supervisors, Officers, Management, a...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred
  • Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity
  • Ability to read, write, speak, hear, and communicate clearly in the English language
  • Able to multitask in a fast-paced environment
  • CCTV system operating experience
  • Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio
  • Able to respond to emergency situations in a calm and composed manner
  • Basic computer knowledge and skills in Microsoft Suite
  • Good oral, written, and listening skills
  • Good analytical skills, including the ability to lead, facilitate, plan, document, and organize
Job Responsibility
Job Responsibility
  • Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments
  • Maintains all electronic and written documents pertaining to records for the department for detail and accuracy
  • Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building
  • Act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility
  • Answers and responds to incoming phone calls to the operations center
  • Coordinate patrol operations through communication and surveillance systems
  • Prioritize and dispatch patrol personnel in response to calls for service in the center
  • Maintain electronic and written records pertaining to the department and center
  • Monitor CCTV system for both emergency and non-emergency incidents
  • Monitor and operate access control systems
What we offer
What we offer
  • This position is benefit eligible
  • Fulltime
Read More
Arrow Right

Specialist, Data Center Operations

Jones Lang LaSalle is currently seeking a BOMA Certified Operating Engineer as p...
Location
Location
United States , Irvine
Salary
Salary:
113900.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must maintain current BOMA Certified Operating Engineer certification with ongoing continuing education requirements
  • Minimum 3-5 years’ experience in data center or mission-critical facility operations
  • Advanced knowledge of: UPS systems, battery monitoring, and power quality analysis
  • Redundant cooling systems and environmental controls
  • Building automation systems (BAS) and critical monitoring systems
  • Fire suppression systems specific to data center environments
  • Electrical distribution systems including automatic transfer switches
  • Should have a working knowledge of building automation, system controls and fire alarm systems
  • Proficient computer skills and experience working with Direct Digital Control systems is desirable with advanced SCADA and BMS system experience
  • Must have general knowledge of industry maintenance and repair practices with specific expertise in Data Center environment
Job Responsibility
Job Responsibility
  • Oversee the maintenance and continuous operation of all building systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switchgear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, relights, locks), digital systems (fire alarm, duress, card access, etc.)
  • Manage critical infrastructure systems including: UPS systems oversight and testing protocols
  • Redundant cooling systems (CRAC/CRAH units, chilled water systems)
  • Environmental monitoring systems (temperature, humidity, leak detection, air quality)
  • Raised floor management and hot/cold aisle containment systems
  • Advanced fire suppression systems (FM-200, VESDA early warning detection)
  • Critical power distribution monitoring (PDU, busway, automatic transfer switches, etc)
  • Server room access control and security protocols
  • Utilize staff and contract with outside vendors as necessary
  • Support Chief Engineer and maintenance staff including hiring, training and personal development
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Operations Support Representative II

Provides vital dispatch and communication support for the entire University and ...
Location
Location
United States of America , Rochester
Salary
Salary:
18.65 - 26.11 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
  • Or equivalent combination of education and experience
  • Customer Service, Control Center, and Emergency response experience required
  • Skills with typing/keyboarding required
  • Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
  • Ability to articulate professionally required
  • Proven ability to react to stressful situations in a calm and professional manner required
  • National Incident Management System (NIMS) certification within 1 year required
Job Responsibility
Job Responsibility
  • Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests
  • Troubleshoots response to the nature of the request, with special attention to critical situations
  • Determines appropriate responses based on the nature of the request
  • Creates and dispatches work orders to appropriate personnel and departments
  • Determines which service calls should be elevated to emergency status
  • Determines if work request is billable
  • Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
  • Continuously monitors and responds to building automation system alarms
  • Analyzes multiple alarms and compares to shutdown notices or control center shutdowns
  • Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly
  • Parttime
Read More
Arrow Right