CrawlJobs Logo

Facilities Call Center Specialist

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Menlo Park

Category Icon
Category:
Call Center

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a detail-oriented Facilities Call Center Specialist to join our team in Menlo Park, California. In this long-term contract position, you will play a vital role in ensuring smooth operations by managing communications, dispatching personnel, and maintaining accurate records. If you have strong organizational skills and thrive in high-pressure situations, we encourage you to apply.

Job Responsibility:

  • Monitor radio communications to address potential safety concerns and dispatch additional personnel as required
  • Utilize the Enterprise Asset Management System to manage work orders and dispatch appropriate teams based on the nature of requests
  • Communicate with emergency callers to gather critical information and ensure accurate documentation in the system
  • Maintain detailed logs and records to ensure all work processes are executed thoroughly and efficiently
  • Determine appropriate departments, such as facilities or security, to respond to different situations
  • Prepare daily and weekly reports using software tools like Microsoft Word and Excel
  • Brief incoming personnel on relevant updates or incidents to ensure a seamless transition between shifts
  • Oversee workflow processes to ensure emergency and non-emergency operations are carried out professionally and promptly
  • Collaborate with supervisors, shift commanders, and other responders to coordinate effective solutions

Requirements:

  • High school diploma or equivalent is required
  • Four to six years of progressively responsible experience in a related field
  • Proficiency in using computer systems, including Microsoft Word and Excel
  • Strong ability to adapt to changing situations and manage ambiguity effectively
  • Excellent problem-solving skills with the ability to identify and implement solutions
  • Exceptional communication skills, both verbal and written, to interact tactfully with various stakeholders
  • Proven ability to prioritize tasks, manage time efficiently, and meet deadlines
  • Familiarity with policies, procedures, and regulations applicable to facilities and security operations
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
Unlock more languages and countries
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Facilities Call Center Specialist

Facilities Call Center Specialist

We are looking for a dedicated Facilities Call Center Specialist to join our tea...
Location
Location
United States , Menlo Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent education
  • Four to six years of progressively responsible experience in a related field
  • Proficiency in using Microsoft Word, Excel, and other software tools
  • Strong ability to adapt to changing situations and handle ambiguity effectively
  • Excellent problem-solving skills and the ability to identify solutions under pressure
  • Calm and detail-oriented demeanor when interacting with others, especially in high-stress situations
  • Solid organizational skills, with the ability to prioritize tasks and meet deadlines independently
  • Knowledge of security, facility operations, and compliance with relevant regulations
Job Responsibility
Job Responsibility
  • Monitor radio communications and respond promptly to situations involving potential threats to personnel safety
  • Utilize the Enterprise Asset Management System to dispatch appropriate personnel and record emergency information accurately
  • Ask targeted questions to emergency callers to gather complete and precise information for effective response
  • Maintain detailed records of work orders and log notes within the management system
  • Determine the appropriate department, such as facilities or security, to respond to specific incidents
  • Create daily and weekly reports using automated software tools, including Microsoft Word and Excel
  • Brief incoming personnel on relevant updates and operational details from the previous shift
  • Oversee workflow processes to ensure all tasks are executed professionally and on time
  • Collaborate with supervisors and responders to coordinate solutions and ensure smooth operations
  • Apply critical thinking to solve problems, identify solutions, and improve response protocols
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Registered Nurse - Poison Control Call Center Specialist

The Poison Control Specialist manages and triages poison cases/exposures. Assess...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate
  • Associate Degree Nursing
  • Pervious critical care experience
  • Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
  • Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
  • Certified Specialist in Poison Information - American Association of Poison Control Centers (AAPCC) after hire in accordance to the Poison Center Policy
  • Excellent communication both verbal and written
  • Computer skills
  • Windows and Word processing
Job Responsibility
Job Responsibility
  • Manages and triages poison cases/exposures
  • Assesses the severity of the exposure, identifies the toxic substances, and calculates the amount ingested and relates it to the toxic level of the identified substance
  • Determines the appropriate treatment and recommends specific treatment at home or medical treatment in an emergency department or other health care facility
  • Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers
  • Directs customers with potential problems to the supervisor or administrator as appropriate
  • Provides poison and drug information to health professionals and the general public
  • Completes all appropriate documentation for each exposure case
  • Completes all required verbal or written follow-up in response to poison center calls
  • Serve as a preceptor for students and residents
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
  • Fulltime
Read More
Arrow Right

Command Center Specialist

Communicates both written and verbally with Supervisors, Officers, Management, a...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred
  • Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity
  • Ability to read, write, speak, hear, and communicate clearly in the English language
  • Able to multitask in a fast-paced environment
  • CCTV system operating experience
  • Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio
  • Able to respond to emergency situations in a calm and composed manner
  • Basic computer knowledge and skills in Microsoft Suite
  • Good oral, written, and listening skills
  • Good analytical skills, including the ability to lead, facilitate, plan, document, and organize
Job Responsibility
Job Responsibility
  • Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments
  • Maintains all electronic and written documents pertaining to records for the department for detail and accuracy
  • Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building
  • Act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility
  • Answers and responds to incoming phone calls to the operations center
  • Coordinate patrol operations through communication and surveillance systems
  • Prioritize and dispatch patrol personnel in response to calls for service in the center
  • Maintain electronic and written records pertaining to the department and center
  • Monitor CCTV system for both emergency and non-emergency incidents
  • Monitor and operate access control systems
What we offer
What we offer
  • This position is benefit eligible
  • Fulltime
Read More
Arrow Right

Specialist, Data Center Operations

Jones Lang LaSalle is currently seeking a BOMA Certified Operating Engineer as p...
Location
Location
United States , Irvine
Salary
Salary:
113900.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must maintain current BOMA Certified Operating Engineer certification with ongoing continuing education requirements
  • Minimum 3-5 years’ experience in data center or mission-critical facility operations
  • Advanced knowledge of: UPS systems, battery monitoring, and power quality analysis
  • Redundant cooling systems and environmental controls
  • Building automation systems (BAS) and critical monitoring systems
  • Fire suppression systems specific to data center environments
  • Electrical distribution systems including automatic transfer switches
  • Should have a working knowledge of building automation, system controls and fire alarm systems
  • Proficient computer skills and experience working with Direct Digital Control systems is desirable with advanced SCADA and BMS system experience
  • Must have general knowledge of industry maintenance and repair practices with specific expertise in Data Center environment
Job Responsibility
Job Responsibility
  • Oversee the maintenance and continuous operation of all building systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switchgear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, relights, locks), digital systems (fire alarm, duress, card access, etc.)
  • Manage critical infrastructure systems including: UPS systems oversight and testing protocols
  • Redundant cooling systems (CRAC/CRAH units, chilled water systems)
  • Environmental monitoring systems (temperature, humidity, leak detection, air quality)
  • Raised floor management and hot/cold aisle containment systems
  • Advanced fire suppression systems (FM-200, VESDA early warning detection)
  • Critical power distribution monitoring (PDU, busway, automatic transfer switches, etc)
  • Server room access control and security protocols
  • Utilize staff and contract with outside vendors as necessary
  • Support Chief Engineer and maintenance staff including hiring, training and personal development
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Operations Support Representative II

Provides vital dispatch and communication support for the entire University and ...
Location
Location
United States of America , Rochester
Salary
Salary:
18.65 - 26.11 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
  • Or equivalent combination of education and experience
  • Customer Service, Control Center, and Emergency response experience required
  • Skills with typing/keyboarding required
  • Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
  • Ability to articulate professionally required
  • Proven ability to react to stressful situations in a calm and professional manner required
  • National Incident Management System (NIMS) certification within 1 year required
Job Responsibility
Job Responsibility
  • Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests
  • Troubleshoots response to the nature of the request, with special attention to critical situations
  • Determines appropriate responses based on the nature of the request
  • Creates and dispatches work orders to appropriate personnel and departments
  • Determines which service calls should be elevated to emergency status
  • Determines if work request is billable
  • Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
  • Continuously monitors and responds to building automation system alarms
  • Analyzes multiple alarms and compares to shutdown notices or control center shutdowns
  • Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly
  • Parttime
Read More
Arrow Right

Operations Specialist

We are looking for an Operations Specialist to join our team in Oakland, Califor...
Location
Location
United States , Oakland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations management, including overseeing facilities and administrative systems
  • Familiarity with call center metrics, consumer lending, and consumer banking processes
  • Knowledge of the credit card industry and criticality analysis
  • Strong ability to plan and execute scalable operational processes
  • Excellent organizational skills with the ability to manage multiple priorities
  • Effective communication skills for vendor management and team leadership
  • Proficiency in maintaining detailed records and operational documentation
  • Ability to coordinate logistics for travel and events effectively
Job Responsibility
Job Responsibility
  • Develop and implement operational policies and procedures to enhance organizational efficiency and compliance
  • Manage facilities across multiple locations, ensuring safety, accessibility, and functionality of workspaces
  • Coordinate vendor relationships and oversee procurement of supplies, equipment, and other operational resources
  • Supervise administrative staff, providing guidance, coaching, and establishing clear workflows
  • Organize logistics for staff travel, including international arrangements, and support planning for organizational events
  • Collaborate with the finance team to ensure vendor contracts, expenses, and procurement align with financial policies
  • Maintain accurate records and documentation related to facilities, inventory, and operational activities
  • Monitor and improve day-to-day operations of both physical and virtual workspaces to support staff productivity
  • Ensure shared spaces such as conference rooms and event areas are efficiently managed and utilized
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

M&E Engineer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...
Location
Location
Malaysia , Subang Jaya
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in English through all mediums of communication
  • Ability to write and review good quality detailed work scripts, methods of procedure, and standard operating procedures
  • Prepare incident report
  • Bachelor’s Degree in Electrical or Mechanical engineering with relevant work experience is required
  • Candidate with relevant professional licenses or certification has an advantage such as energy management
  • Good knowledge in mechanical or electrical system operation and maintenance for system such as cooling systems, fire suppression and alarm system, BMS, uninterruptible power supply (UPS), diesel generator and electrical LV & HT power distribution
  • Knowledgeable in HVAC, mechanical or electrical system design, able to study single line diagram, schematic diagram, and systems layout
  • Perform engineering calculations such as cooling load calculation, electrical load calculation, etc.
  • Must be a team player and able to work independently to resolve issues
  • Proficient in computer applications and software, including commercial computerized maintenance management systems, Microsoft Word, PowerPoint and Excel
Job Responsibility
Job Responsibility
  • Support all critical operations and maintenance work in a data center facility for full uptime
  • Develop work operation processes, conduct training, preparation of reports, implement operations work practices and liaison with tenants for work implementations
  • Develops installation and maintenance Change Control Work application
  • Implementations or ensure implementations of Change Control work method statement including LOTO (log out/tag out) required under Change Management Workflow Process for assigned facilities and systems
  • Responsible for protecting and improving the value of our assets and ensuring the critical engineering systems reliably perform their intended function
  • Assist site engineer and technician in performing hands-on operations, conduct equipment/system functional inspection and troubleshooting prior calling vendor/equipment supplier specialist on-site
  • Support engineer in system troubleshoot ensuring critical systems performed in critical environment is accomplished efficiently with no unplanned downtime and inconvenience to customer
  • Monitoring through BMS and site inspection to ensure continuous trouble-free operation
  • Check malfunctioning equipment and ascertains corrective action required to restore to satisfactory operating condition
  • Periodically inspect and examine the maintained equipment/system done by maintenance vendor or inhouse technician
  • Fulltime
Read More
Arrow Right

Gsoc operator

As a Global Security Operations Center (GSOC) Specialist, you will use open-sour...
Location
Location
United States , Indianapolis
Salary
Salary:
25.00 - 26.00 USD / Hour
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a minimum of 2 years or more of GSOC Experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.)
  • Must be well versed in current GSOC technologies such as ProWatch, Hakimo, ExacVision, Scylla AI or weapons-detection software, and radio-communications systems
  • Ability to attend training events that fall outside normal work hours
  • Competence with MS Office Suite and other database systems
  • Must be willing to sign an NDA and maintain strict confidentiality
  • Must be able to communicate effectively, both verbally and in writing
  • Must be able to disseminate information effectively and confidently to individuals, groups, peers, clients, executives, and stakeholders
  • Must be able to quickly adapt and excel in dynamic situations
  • Prepare written reports of incidents in the proper format and with correct grammar and spelling
  • Ability to maintain a professional demeanor during stressful situations
Job Responsibility
Job Responsibility
  • Work in a physical security focused Global Security Operations Center, analyzing threats and vulnerabilities
  • Monitor alerts, investigate incidents, escalate as appropriate, and follow up as needed
  • Write and publish physical security incident investigation reports to provide situational awareness and communicate risks to management
  • Execute day-to-day monitoring, incident detection, and reporting
  • Collect, evaluate, and disseminate situations and incidents relating to CCTV and Access control systems, at the GSOC level--to support the safety and security of client personnel, facilities and assets, business operations, and reputation
  • Use open-source material to find, research, and assess information that could indicate a potential concern to the Client, their employees, and their interests
  • Contribute to procedures and processes to standardize and enhance risk management
  • Work closely with physical security officers and specialists
What we offer
What we offer
  • Medical/Dental/Vision
  • life insurance
  • Paid employee training and development
  • 401K
  • Employee assistance programs
  • Paid holidays and flexible PTO (Paid Time Off)
  • Fulltime
Read More
Arrow Right