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Facilities Call Center Specialist

United States, Menlo Park Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination.

Job Responsibility

  • Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
  • Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
  • Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
  • Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
  • Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
  • Prepare routine operational reports using standard office software such as Microsoft Word and Excel
  • Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
  • Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

Requirements

  • High school diploma or equivalent required
  • Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
  • Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
  • Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
  • Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
  • Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
  • Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

What we offer

  • medical, vision, dental, life and disability insurance
  • 401(k) plan
  • free online training
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