Facilities Call Center Specialist Job at Robert Half (Menlo Park)

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment
Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly
Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests
Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel
Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines
Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments

Job Responsibility

Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise
Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system
Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution
Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently
Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff
Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations

What we offer

medical, vision, dental, life and disability insurance
401(k) plan
free online training

Fulltime

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical servi...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or an equivalent combination of education and training
At least 4 to 6 years of directly related experience in call center, dispatch, customer service, or facilities support operations
Strong verbal and written communication skills with the ability to remain calm and attentive during high-pressure situations
Ability to prioritize tasks independently, manage multiple requests at once, and respond effectively to changing conditions
Experience documenting incidents, service requests, and operational notes accurately within a computer-based system
Proficiency with Microsoft Word, Excel, and other common office or dispatch-related applications
Strong problem-solving skills and the ability to coordinate with multiple departments to resolve issues efficiently
Ability to interpret procedures, policies, and operational guidelines while maintaining attention to detail

Job Responsibility

Monitor incoming radio and call activity to identify urgent situations and coordinate the appropriate response teams when safety concerns arise
Gather essential details from callers, including location, issue type, and severity, to support timely and accurate dispatch decisions
Record service requests, incident details, and ongoing updates in the designated asset and work order management system
Decide whether facilities, security, or other internal groups should respond based on the nature of each request
Maintain complete shift logs and work order records to ensure accurate tracking of activity and follow-up actions
Prepare routine operational reports using standard office software such as Microsoft Word and Excel
Provide detailed shift handovers so incoming staff are informed of unresolved issues, active incidents, and priority tasks
Review daily workflows to confirm that both urgent and routine requests are handled professionally and within expected timeframes
Communicate closely with supervisors, dispatch personnel, facilities staff, and security teams to support coordinated operations

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Facilities Call Center Specialist

We are looking for a detail-oriented Facilities Call Center Specialist to join o...

Location

United States , Menlo Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Four to six years of progressively responsible experience in a related field
Proficiency in using computer systems, including Microsoft Word and Excel
Strong ability to adapt to changing situations and manage ambiguity effectively
Excellent problem-solving skills with the ability to identify and implement solutions
Exceptional communication skills, both verbal and written, to interact tactfully with various stakeholders
Proven ability to prioritize tasks, manage time efficiently, and meet deadlines
Familiarity with policies, procedures, and regulations applicable to facilities and security operations

Job Responsibility

Monitor radio communications to address potential safety concerns and dispatch additional personnel as required
Utilize the Enterprise Asset Management System to manage work orders and dispatch appropriate teams based on the nature of requests
Communicate with emergency callers to gather critical information and ensure accurate documentation in the system
Maintain detailed logs and records to ensure all work processes are executed thoroughly and efficiently
Determine appropriate departments, such as facilities or security, to respond to different situations
Prepare daily and weekly reports using software tools like Microsoft Word and Excel
Brief incoming personnel on relevant updates or incidents to ensure a seamless transition between shifts
Oversee workflow processes to ensure emergency and non-emergency operations are carried out professionally and promptly
Collaborate with supervisors, shift commanders, and other responders to coordinate effective solutions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Registered Nurse - Poison Control Call Center Specialist

The Poison Control Specialist manages and triages poison cases/exposures. Assess...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Associate Degree Nursing
Pervious critical care experience
Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
Certified Specialist in Poison Information - American Association of Poison Control Centers (AAPCC) after hire in accordance to the Poison Center Policy
Excellent communication both verbal and written
Computer skills
Windows and Word processing

Job Responsibility

Manages and triages poison cases/exposures
Assesses the severity of the exposure, identifies the toxic substances, and calculates the amount ingested and relates it to the toxic level of the identified substance
Determines the appropriate treatment and recommends specific treatment at home or medical treatment in an emergency department or other health care facility
Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers
Directs customers with potential problems to the supervisor or administrator as appropriate
Provides poison and drug information to health professionals and the general public
Completes all appropriate documentation for each exposure case
Completes all required verbal or written follow-up in response to poison center calls
Serve as a preceptor for students and residents
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Fulltime

Distribution Center Specialist

We’re seeking driven, curious people who bring energy to what they do and see ch...

Location

United States , Jacksonville

Salary:

Not provided

AWC

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Experience operating forklifts and other warehouse equipment
Ability to lift, push, pull, stand, stoop, kneel, squat, and reach as needed
Capability to move and/or lift parts weighing up to 50 pounds
3-5 years of experience in a warehouse or distribution center
Experience delivering to industrial plants, including chemical, refinery, and papermill facilities
Candidates must be able to pass a drug test, physical, and/or MVR check, as applicable for the role

Job Responsibility

Unload incoming shipments from motor freight, UPS, and other carriers
Handle stock put-away and slotting locations for optimal organization and accessibility
Pick, pack, and process shipments, ensuring timely and accurate order fulfillment
Print delivery tickets, pull materials, and verify purchase order details before shipment
Create Bills of Lading and arrange for motor freight pickups and load shipments
Coordinate and document customer "Will Call" pickups
Maintain accurate warehouse stock records and perform regular housekeeping duties
Participate in mandatory quarterly inventory counts
Receive and verify purchase orders while confirming sales orders in our homegrown system, ".Net"
Perform other duties as assigned to support efficient warehouse operations

What we offer

Employee Stock Ownership Plan (ESOP)
401(K) Match
Competitive Pay
Medical, Dental and Vision Insurance Package
Employer Paid Life Insurance
Paid Time Off and Holiday Pay
Career Development Opportunities

Fulltime

Facilities Specialist

We are seeking a Facilities Specialist to ensure a safe, healthy, and secure env...

Location

United States , Richmond

Salary:

22.63 - 40.82 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma or GED (Required)
Up to 2 years of facilities, maintenance, or related experience
Experience in a multi-building, campus, or call center environment preferred
Exposure to HVAC, mechanical systems, or furniture systems preferred
Strong customer service skills with the ability to support employees and site leadership
Vendor management and coordination experience
Effective communication and relationship-building skills
Ability to work cross-functionally and manage multiple priorities
Proficiency in Microsoft Office
At least 18 years of age

Job Responsibility

Handle light facility maintenance such as electrical, mechanical, and plumbing systems
Manage vendor services such as janitorial, café, landscaping to ensure quality and timely service, ultimately a safe and functional environment for staff and visitors
Support security, audits, and compliance with local, state, and federal regulations
Coordinate events, signage, mailroom operations, and shipping/receiving
Order and manage supplies, equipment, and inventory
Coordinate space management activities including moves, furniture reconfigurations, and ergonomic accommodations
Coordinate financial activities including budget tracking, purchase orders, and invoice processing to support site operations
Support preventative maintenance for critical systems (HVAC, electrical, fire/life safety)
Collaborate cross-functionally and contribute to business continuity and facility planning
Ensure compliance with city, state, and federal codes and maintain disaster business continuity plans for the facility

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support

Fulltime

Distribution Center Specialist

We are seeking individuals with boundless energy, unwavering persistence, and an...

Location

United States , Oklahoma City

Salary:

Not provided

AWC

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Understanding of and Ability to perform light valve and instrumentation assembly tasks
Ability to lift, push, pull, stand, stoop, kneel, squat, and reach as needed
Capability to move and/or lift parts weighing up to 50 pounds
Experience delivering to industrial plants, including chemical, refinery, and papermill facilities
Ability to pass a drug test, physical, and/or MVR check, as applicable for the role

Job Responsibility

Unload incoming shipments from motor freight, UPS, and other carriers
Handle stock put-away and slotting locations for optimal organization and accessibility
Pick, pack, and process shipments, ensuring timely and accurate order fulfillment
Print delivery tickets, pull materials, and verify purchase order details before shipment
Create Bills of Lading and arrange for motor freight pickups and load shipments
Coordinate and document customer "Will Call" pickups
Maintain accurate warehouse stock records and perform regular housekeeping duties
Participate in mandatory quarterly inventory counts
Receive and verify purchase orders while confirming sales orders in our homegrown system, ".Net"
Perform light valve and instrumentation assembly tasks

What we offer

Employee Stock Ownership Plan (ESOP)
401(K) Match
Competitive Pay
Medical, Dental and Vision Insurance Package
Employer Paid Life Insurance
Paid Time Off and Holiday Pay
Career Development Opportunities

Fulltime

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Facilities Call Center Specialist

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