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The Facilities Business Operations Coordinator contractor will provide full-time, on-site support to the Facilities Enterprise (FE) Division, working under the direct supervision of the Deputy Chief of Business Operations. This role is essential in ensuring operational efficiency, quality service delivery, and coordination across multiple project and facilities management teams. The contractor will act as a key liaison between stakeholders, oversee administrative functions, and drive continuous improvement in support processes.
Job Responsibility:
Serve as the primary point of contact for the FE division's SF182 training request process, including package consolidation, routing, and SOP development
Oversee and coordinate communication between Project Managers and Facility Managers to ensure consistent delivery across the FE project portfolio
Track and report on project status regularly
maintain accurate and up-to-date records
Lead quality assurance efforts by developing and implementing quality programs to ensure high service levels
Coordinate and manage candidate interviews, surveys, and the contractor selection process in collaboration with DHA FE POCs and Partnerships
Manage onboarding and offboarding of aligned contractors, including coordination with Security, Business Ops, and the Education Coordinator for CAC and building access
Facilitate Kick-Off Meetings for new contractors with FE Branch Chiefs/POCs both in person and via Microsoft Teams
Maintain a current list of all contract personnel by name and contract number, with timely updates upon onboarding/offboarding
Administer the FE Administrative SharePoint site
ensure content is accurate, updated, and provide recommendations for improvement
Maintain and update the Front Office Procedures Guide
Support continuous improvement initiatives for Planning & Design (P&D), Compliance & Integration (C&I), and Staff & Administration (SA) branches
Act as access control gatekeeper for the Master Project List (MPL) and related Microsoft Teams channels
Coordinate document organization efforts quarterly across various platforms including Architecture Library, G: Drive, CONNECT.gov, and WCFT
Conduct monthly reviews of MPL pivot charts/tables to verify data accuracy and functional integrity
Requirements:
Bachelor’s degree in Business Administration, Office Management, or a related field
Familiarity with business operations, federal administrative procedures, and quality assurance practices
Strong interpersonal skills to effectively interact with government officials, internal staff, and external stakeholders
High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and SharePoint
Basic understanding of database management and data analysis
Excellent written and verbal communication skills
Strong organizational and time management skills, with the ability to multitask and meet deadlines
Experience drafting, editing, and managing official correspondence and reports
Analytical and problem-solving skills with attention to detail
Nice to have:
Experience supporting government or Department of Defense (DoD) organizations
Working knowledge of CONNECT.gov, WCFT, and other federal project management tools
Familiarity with DHA systems and procedures is a plus