Facilities Assistant

• Assisting in the delivery of a high standard of Facilities Management through administrative support, strong communication skills and energetic attitude
• Desk-based activities, such as overseeing systems for timesheets, purchase orders, quotes and invoices
• Touring floors to ensure delivery is of the highest standard, including completing cleaning inspections
• Communicating directly with client with updates and to respond to reactive issues
• Maintaining excellent relationships, taking ownership of day-to-day tasks, and ensuring the client’s needs are met
• Escalating issues promptly to appropriate colleagues
• Acting as the ‘go-to’ contact for all floor occupants and visitors, supporting a safe, compliant, and welcoming office environment
• Building strong relationships with stakeholders and ensuring compliance with Health & Safety and Environmental standards

• Experience in supervising or supporting cleaning services
• Excellent interpersonal and communication skills
• Strong customer service approach with a professional, confident manner
• Proficiency in Microsoft Office and the ability to learn new software packages
• A proactive, organised and detail-focused attitude
• Ability to take ownership and work both independently and as part of a team

Experience in a similar role preferable

• 33 days holiday per year (including Bank Holidays)
• Aviva Digital GP service
• Employee Assistance Programme
• Recognition and Reward Scheme
• Life Insurance (1x annual salary)
• Cycle to Work Scheme
• Recommend-a-Friend Scheme
• Company events
• Training and development opportunities