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Facilities Assistant

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JLL

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Location:
Sweden , Stockholm

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Facilities Assistant/Receptionist is responsible for delivering exceptional client and guest experiences, ensuring that all customers and visitors are assisted in a warm, professional, and friendly manner. This role combines the core duties of a receptionist with key responsibilities of a facility coordinator, supporting seamless operations and a hospitality-focused workplace environment.

Job Responsibility:

  • Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
  • Engage visitors, employees, and callers to ensure they feel warmly welcomed and assisted in a timely manner
  • Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
  • Visibly engaged and well known in the workplace, regularly walking the site to assist customers and guests with their needs
  • Effectively pair services to guests’ needs and act as a resident expert with contacts in local cuisine, hotels, and knowledge about special attractions and upcoming events
  • Build connections and network throughout the hospitality industry
  • Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
  • Familiar with all services within the facility and work with facilities management to facilitate a hospitality approach across services
  • Work across teams to proactively communicate and prepare for meetings and events, anticipate and address concerns, and ensure operations without incident
  • Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
  • Assist with support for meetings, reception, and personal support
  • Implement and monitor standards of service to meet and exceed expectations
  • Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
  • Execute the badging process for employees, visitors, and third-party providers (optional)
  • Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
  • Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to operations
  • Perform ad hoc assignments and administrative support for seamless and timely delivery of services
  • Partner with facility services and management teams to maintain a safe, comfortable environment while proactively coordinating meetings, events, and daily operations to ensure seamless execution

Requirements:

  • Passionate about creating experiences that go beyond the expected
  • Flexibility and positive attitude in managing shifting daily priorities
  • Excellent communicator: ability to communicate professionally through spoken and written word
  • Fluency in English required
  • Ability to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
  • Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
  • Working knowledge in a range of information technology tools and platforms
  • Ability to perform minimal physical activity such as carrying small packages

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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