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Anabas is a dynamic national Facilities Management provider, supporting corporate office occupiers in delivering exceptional workplace experiences for their employees and customers. We are seeking a proactive and committed Facilities Assistant (Floor captain) to join the Anabas team to play a key role in the delivery of a TFM contract in London (EC4), The successful applicant will support managing service provision for our prestigious client at their London office location. You will deliver a world class service, supporting the on-site facilities team in delivering a high-quality workplace experience across a high-profile office environment. The role is a varied role focused on front-of-house services, hospitality, meeting room coordination, processing of mail and deliveries, low-level porterage and first fix, and events, while ensuring customer service excellence. The Facilities Assistant will proactively take charge of their area of responsibility to ensure the timely resolution to issues. The position holder is the go-to face of Anabas and will ensure that our clients' needs are met, and service is delivered to an exceptional standard. This is an operational customer-centric role. This position ensures the office runs smoothly, clients and visitors receive a premium welcome, and workplace services consistently meet expectations.
Job Responsibility:
Conduct regular floor walks to monitor workspace conditions and engage with occupants
Provide porterage and respond to day-to-day support requests
Act as first point of contact for minor maintenance issues (e.g. basic repairs)
Escalate faults promptly and ensure timely resolution
Manage print hubs, stationery, and office consumables
Restock paper, toner, and supplies across the site
Maintain tea points and coffee/beverage machines
Support stock control and replenishment
Set up meeting rooms according to booking requirements
Provide first-line AV and video conferencing support
Ensure rooms are ready, functional, and reset after use
Work closely with the concierge/reception team
Support hospitality services for meetings and events
Assist with event and function setup
Handle incoming and outgoing mail and courier deliveries
Ensure accurate distribution across the site
Respond to emails and service requests promptly and professionally
Maintain clear communication with clients and team members
Support overall client satisfaction and engagement
Follow all health and safety procedures
Comply with company policies and service standards
Promote company and client values
Requirements:
Demonstratable experience working within a similar role
Customer driven and focussed on continuous improvement
Able to communicate professional, concise, and accurate information in written and verbal formats
Exceptional interpersonal and organisational skills
Highly organised with good attention to detail and ability to multitask
Able to work well in a fast-paced environment
Able to competently use Microsoft Office package to a very good level