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As Facilities Assistant, you will ensure our cabins are in good working order with well-maintained décor. You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilst maintaining excellent communication with the guest is essential. Our Facilities Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day. You’ll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.
Job Responsibility
Carry out general maintenance and repair work to keep cabins in good working order and well-presented
Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance
Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills
Paying attention to the little details and delivering daily tasks in a timely and competent manner
Taking pride in delivering exceptional customer service
Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin
Requirements
A positive, can-do attitude and a strong work ethic
The ability to work well in a team and communicate effectively with colleagues
Great attention to detail, ensuring high cleanliness standards are met
Some previous experience in a similar role
A willingness to work outdoors in a natural setting, whatever the weather
What we offer
Generous holiday allowance
Performance-based bonuses (5% bonus paid quarterly when customer service targets are met)
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Pension scheme
One full paid day to volunteer
Subsidised meals
Health cash plan and life assurance
Wellbeing events and activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages