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We’re currently seeking an experienced and enthusiastic Facilities Assistant (Floor Captain) to join our growing team. This is a highly client-focused, operationally hands-on role where you’ll play a key part in creating a first-class workplace experience. You’ll act as a visible point of contact for our client’s teams, taking ownership of floor operations and ensuring service delivery meets and exceeds expectations.
Job Responsibility:
Assist the National Facilities Manager in the day-to-day management of soft and hard services across the assigned portfolio
Support the implementation of Anabas and client Health, Safety, and Environmental policies through audits, activity oversight, and accurate record-keeping
Conduct regular site visits and audits in line with agreed service frequencies and contractual obligations
Assist in supervising directly employed staff, including involvement in appraisals, one-to-one reviews, and identifying training needs to support team development
Manage third-party subcontractors, including obtaining quotes, supervising on-site delivery, and issuing permits where appropriately trained and authorised
Collaborate with the Contract Support Team to ensure all faults, issues, and concerns are resolved promptly and effectively
Monitor and support compliance with service level agreements (SLAs) for all planned and reactive maintenance tasks
Assist in tracking and reporting statutory compliance requirements in coordination with the hard services team
Promote consistency across all sites in documentation, reporting, record-keeping, and service delivery
Support financial processes including quoting, purchase order receipting, and invoice management
Represent the FM team in client meetings where required, supporting communication and issue resolution
Carry out a range of basic planned and reactive tasks such as minor fabric repairs, basic visual electrical checks, water hygiene monitoring, and small moves or setups
Complete any other reasonable tasks to support contract delivery and meet client expectations
Requirements:
Proven experience in a client-facing facilities or hospitality environment
Exceptional customer service and interpersonal skills
Strong operational awareness with attention to detail
Able to motivate and support staff, leading by example
Flexible and adaptable approach to tasks and working hours
Health and Safety awareness desirable (training provided)
What we offer:
33 days holiday per year which includes bank holidays
Employee Assistance Programme for wellbeing support
Recognition and reward scheme
Cycle to Work scheme
Life Insurance (1 x annual salary)
Recommend a friend scheme
Regular company events
Training and development opportunities to support your career growth
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