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At Anabas, we’re a dynamic National Facilities Management company dedicated to delivering outstanding workplace experiences for corporate office occupiers. We pride ourselves on creating welcoming, safe, and seamless environments for both staff and visitors, with service excellence at the heart of everything we do. We’re currently seeking an experienced and enthusiastic Facilities and Admin Assistant to join our growing team. This is a highly client-focused, operationally hands-on role where you’ll play a key part in creating a first-class workplace experience. You’ll act as a visible point of contact for our client’s teams, taking ownership of floor operations and ensuring service delivery meets and exceeds expectations. Ensuring that services comprising cleaning, reception, switchboard, catering, and floor captain support, as well as adhoc tasks to support our client in an evolving milieu are delivered in a timely manner to the standards as agreed within the SLA. Working within a strong team who take a hands-on approach, this can include assisting in all areas of the operation as necessary and involves physical as well as desk based tasks.
Job Responsibility:
Provide a full range of administrative support to the account manager utilising both Microsoft, in-house, and other systems to a high degree of accuracy
Maintain paper and computerised records accurately
Ensure all problems or queries are dealt with in a timely manner
Take an active part in health and safety management from a practical, training, and administrative perspective
Work alongside the Account Manager to deliver reporting to the client
Take accountability for quality of work and tasks within own remit
Deputise for Account Manager in their absence including supervision of other staff on site
Work collaboratively with colleagues to find solutions and improvements across all aspects of the contract
Follow all company and client reporting processes
Pro- actively participate in training related to the role
Undertake room set ups, moves and changes duties and adhoc duties in conjunction with colleagues
Carry out physical audits as instructed
Ad hoc cover across all business areas if needed on site
Administer security systems in line with client requirements
Carry out any duties as assigned that fall within the soft services remit
Requirements:
Experience of service delivery
Facilities experience highly desirable
What we offer:
33 days holiday per year which includes bank holidays
Employee Assistance Programme for wellbeing support
Recognition and reward scheme
Cycle to Work scheme
Life Insurance (1 x annual salary)
Recommend a friend scheme
Regular company events
Training and development opportunities to support your career growth