Facilities Ambassador Job at JLL (Huntsville)

Facilities Ambassador

JLL

Location:
United States , Huntsville

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ambassadors’ primary goal is impacting the care and comfort of our client’s employees. Ambassadors solicit customer feedback through face to face interactions leaving the customer with the feeling that they are personally being cared for. They will be in touch with hot issues plaguing the office and act as the point communication to all impacted. This team will bridge the gap between operational excellence and personalized customer experience increasing productivity for the client’s team.

Job Responsibility:

Primary point of contact for employees for onsite support services responsible for effecting a positive experience across the workplace
Partners with FM, 3rd party vendors and landlord
Maintains conference rooms for cleanliness, assists with reservations and setup as needed
Assist and advise employees on the best use of workplace and equipment. (AV, Wi-Fi, focus rooms)
Support for new employee onboarding and orientation to the workplace
Create engaging communications and training materials that drive experience
Updates phone lists, building signage, prepares packages & creates shipment labels
Ensure reception & guest areas are well maintained & stocked (newspapers, coffee, etc.)
Ensure that when taking bookings for client meeting rooms they fully understand the requirements for the room including the number of people, the duration of the meeting, any food or refreshment requirements, any special equipment requirements any other similar requirements
Where necessary, re-assign meetings to different client meeting rooms should last minute changes or requirements arise (e.g. different numbers of people) in order to optimize the usage of client meeting rooms
Liaising with the cleaning team (to ensure that the rooms are cleaned and free of all debris after completion of each meeting and before the start of the next meeting) and all other relevant teams that the client meeting rooms and designated areas are kept clean and tidy at all times
Ensure that all necessary equipment and facilities are in the rooms in good working condition including flip charts, white boards, markers
Ensure business consumables. adequately stocked at all times with paper, pens and pencils
Liaising with the audio visual team (for all necessary IT, communication, audio, video, projection and ensuring that the technology within these rooms operates efficiently and without any problems
Liaising with the hospitality team (for food and refreshments), the audio visual team (for all necessary IT, communication, audio, video, projection and other similar services)
Do all things reasonably possible to ensure that the standard of room and the services provided are as high as possible in order to minimize the impact to the client
Co-ordinate with all necessary local suppliers to ensure that all meeting room requirements are met in full and on time: Regular and predictable attendance required to support the needs of the team and the client

Requirements:

High School diploma, GED, or equivalent required
2+ years of related working customer service experience preferred
Friendly, customer service attitude & team player
Ability to communicate effectively in both oral and written reports
Proficient with Microsoft programs such as Excel, Outlook, Word, etc.
Must be a US citizen
Minimum of four (4) hours per day walking floors and conference/meeting rooms
Ability to lift up to 25 lbs.
Candidates must be authorized to work in the United States without sponsorship

What we offer:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Facilities Ambassador

JLL

Location:
United States , Huntsville

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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