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As a Facilities Administrator at JLL, you'll serve as the operational backbone of our facility management services, ensuring seamless day-to-day operations that directly impact our clients' workplace experiences. In this role, you'll coordinate essential building services, manage vendor relationships, and maintain comprehensive facility records while supporting our commitment to shaping a brighter way for our clients and their employees. You'll work collaboratively with property management teams, contractors, and building occupants to deliver exceptional service standards. This position requires strong organizational skills and attention to detail as you oversee preventive maintenance schedules, respond to facility requests, and ensure compliance with safety and regulatory requirements. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with diverse teams to solve complex facility challenges and contribute to creating optimal workplace environments. Additionally, you'll play a crucial role in administrative functions including staff on-boarding and off-boarding processes, financial management, meeting coordination, and communications management to ensure comprehensive facility operations support.
Job Responsibility:
Coordinate and schedule preventive maintenance activities across building systems including HVAC, electrical, plumbing, and life safety equipment
Process and track facility service requests through computerized maintenance management systems (CMMS) and ensure all work orders are closed in a timely manner
Serve as CMMS system expert, providing support and troubleshooting assistance to users experiencing technical difficulties
Analyze CMMS data to identify trends, patterns, and issues in facility requests, providing regular analytics reports to management
Manage vendor relationships and coordinate Quarterly Business Reviews (QBRs) with key service providers
Support staff on-boarding and off-boarding processes, ensuring smooth transitions and proper documentation
Draft payment memos and process incoming funds using client-specific financial systems and procedures
Create and distribute Electronic Digital Mailers (EDMs) and circulars, ensuring content adheres to client requirements and brand tone of voice
Schedule meetings with stakeholders and provide minute-taking support for Monthly Operations Meetings and other facility-related gatherings
Support facility inspection activities by managing documentation, preparing reports, and coordinating inspection schedules with team members
Complete other duties and special projects as assigned by management
Requirements:
Diploma or equivalent required
2+ years of experience in facilities management, property management, or related field
Advanced proficiency with computerized maintenance management systems (CMMS) and Microsoft Office Suite
Strong organizational skills with ability to prioritize multiple tasks and meet deadlines
Excellent written and verbal communication skills for interacting with vendors, contractors, and building occupants
Experience with financial processing systems and payment coordination
Basic understanding of building systems including HVAC, electrical, and plumbing
Ability to work independently and make sound decisions in fast-paced environments
Nice to have:
Diploma in facilities management, business administration, or related field
Experience with specific CMMS platforms such as Maximo, ServiceChannel, Corrigo, or similar systems
Knowledge of building codes, OSHA regulations, and environmental compliance requirements
Previous experience in commercial real estate or corporate facilities environment
Professional certifications such as FMP (Facility Management Professional) or similar credentials
Experience with budget management, vendor contract administration, and financial systems
Background in data analysis and reporting with ability to identify operational trends and insights
Experience in marketing communications, content creation, or corporate communications roles