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Facilities Administrator

United Kingdom, Bracknell 13.75 GBP / Hour · Job Posted December 28, 2025
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Job Description

Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office.

Job Responsibility

  • Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
  • Handle incoming and outgoing calls efficiently and effectively
  • Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information
  • Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
  • Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes
  • Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes
  • Monitor and complete work orders for any remedial actions, both in-house and contractor-related

Requirements

  • Exceptional customer service and administration skills
  • Excellent communication skills, both written and verbal
  • Exemplary attention to detail and the ability to work accurately
  • A self-motivated, enthusiastic, and professional individual
  • The ability to work well under pressure and handle challenging situations
  • Strong decision-making skills and the ability to take ownership and resolve problems independently

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